*Full-Time with benefits

*Travel 0-5%

What you will do

The Quality Control (QC) Data Analyst is responsible for reviewing, analyzing, and evaluating audio and other data types to ensure compliance with established quality standards. This role involves inspecting data, identifying quality issues or irregularities, documenting findings, and supporting continuous improvement initiatives based on specialized training provided after hire.

This is a full-time remote position. Employees must perform all work from a single, approved work location and may not work from multiple locations, public spaces, or while traveling, unless approved. Candidates must be able to maintain a secure work environment that meets company and customer security requirements.

Employees may be required to work varying schedules, including weekends, holidays, and shifts at different times throughout the day, in accordance with business needs and applicable labor regulations. Occasional travel of up to 5% may be required.

Responsibilities

• Review, evaluate, and accurately label audio recordings and other data files using designated software tools and quality control procedures.
• Inspect, classify, and analyze data according to established guidelines to determine quality, accuracy, and compliance.
• Identify actual or potential quality issues, inconsistencies, anomalies, or irregularities and document findings with precision and attention to detail.
• Communicate observations and quality concerns to team leads and escalate issues to management when necessary.
• Maintain accurate records of quality assessments, findings, and related activities.
• Assist with quality control projects and initiatives as assigned.
• Collaborate effectively with team members to support operational goals and project success.
• Contribute to process improvement efforts by identifying trends, recurring issues, and opportunities to enhance quality standards.
• Consistently apply established rules, procedures, and quality criteria when evaluating data.
• Complete QC Analyst basic certification training and testing. Following certification, exercises professional judgment and discretion to make independent and consequential risk determinations under defined time constraints.
• Perform additional related duties as required.

Who you are

The ideal candidate thrives in a structured environment where consistency, precision, and accountability are critical. They are highly organized, dependable, and capable of managing their workload independently while meeting productivity and quality expectations. Because the role is remote, the ideal candidate is mostly self-motivated, disciplined, and able to maintain focus with minimal supervision while adhering to security and confidentiality requirements.

Top performers in this role possess strong critical thinking and problem-solving skills, enabling them to evaluate complex data, recognize trends, and escalate issues appropriately. They communicate effectively with team members and leadership, provide clear and concise documentation of findings, and contribute positively to team objectives and continuous improvement initiatives.

Requirements

• Bachelor's degree in a related field, or equivalent work experience.
• At least 3 years of professional experience in/related to Quality Assurance (QA), Quality Control (QC), data annotation, data labeling, content moderation, transcription, compliance review, auditing, or similar analytical roles.
• Strong computer literacy and proficiency with software applications and digital tools.
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Exceptional attention to detail, commitment to accuracy, strong analytical and problem-solving skills.
• Ability to remain focused and productive while performing repetitive tasks for extended periods.
• Due to the nature of our US Government contracts, applicants must meet eligibility requirements for US Government security clearance. *Must be a US citizen and eligible for a US Government security clearance.*
• Experience reviewing audio samples and recordings, speech data, or other digital content.
• Experience working with large data sets, databases, spreadsheets, or data management systems.
• Native or advanced proficiency in English including speaking, reading, writing, and comprehension.
• Proficiency in additional languages is a plus.
• Amenable to working shifts and weekends, as required. Details of shift schedules will be discussed during the interview process and assigned following satisfactory completion of Clearspeed's QC Analyst certification training, approximately 4-6 months after hire.

Salary

Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.

Salary Description

$96,000 - $134,000