Quality Assurance Specialist Hybrid (Onsite at least 2 days/wk)
Description:Diversified Systems is searching for a Quality Assurance Specialist to serve as a senior-level quality assurance professional responsible for leading testing efforts for enterprise ServiceNow applications and platform enhancements. This position will oversee quality assurance activities throughout the software development lifecycle, ensuring the delivery of high-quality solutions that meet business requirements and organizational standards. The resource will collaborate with Business Analysts, Developers, Product Owners, Scrum Masters, and business stakeholders to develop test strategies, execute test plans, manage defects, coordinate User Acceptance Testing (UAT), and support continuous improvement initiatives within an Agile development environment.
Responsibilities:- Lead quality assurance and testing activities for ServiceNow platform implementations, enhancements, integrations, and upgrades.
- Develop and maintain comprehensive test strategies, test plans, test cases, and test scripts.
- Execute functional, regression, integration, system, and user acceptance testing.
- Utilize ServiceNow Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites.
- Review business requirements, user stories, and acceptance criteria to ensure testability and completeness.
- Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios.
- Track, document, and manage defects through resolution and validation.
- Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders.
- Ensure traceability between requirements, test cases, and testing results.
- Provide testing status updates, metrics, and risk assessments to project and program leadership.
- Support Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Participate in ServiceNow platform upgrade testing and validation activities.
- Identify opportunities for test automation and process improvements.
- Mentor and provide guidance to junior QA resources and project team members on quality assurance best practices.
- Develop and maintain testing documentation and quality assurance standards.
Requirements:- 5 years of experience performing quality assurance and testing activities within ServiceNow environments required.
- 5 years of experience working within Agile software development teams required.
- Experience testing ServiceNow ITSM and Customer Relationship Management (CRM/CSM) applications required.
- Experience utilizing ServiceNow Test Management and Automated Test Framework (ATF) required.
- Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies required.
- Experience developing and executing test plans, test cases, and automated test scripts required.
- Experience supporting User Acceptance Testing (UAT) activities required.
- Bachelor's Degree in Computer Science, Information Technology, or a related field highly desired.
- ServiceNow Certified System Administrator (CSA) highly desired.
- 2 years of experience ServiceNow Certified Implementation Specialist (CIS) certifications highly desired.
- 5 years of experience with ServiceNow platform upgrades and release testing highly desired.
- Experience testing ServiceNow integrations with external systems highly desired.
- Experience with DevOps, CI/CD, and automated testing practices highly desired.
- Experience supporting large-scale enterprise ServiceNow implementations highly desired.
