Job Summary

We are seeking a Quality Assurance Specialist to ensure our products and operations comply with all applicable U.S. federal, state, and local regulations. This role will play a critical part in bridging communication with our global headquarters, overseeing product compliance, import documentation, product quality-related customer claims (VOC), and regulatory audits. You will be a key contributor in maintaining operational excellence in a fast-growing beauty retail environment.
What You'll Do

• Review and approve product documentation for store onboarding, including ingredient lists and label compliance in accordance with U.S. regulations
• Evaluate claims, marketing materials, and packaging to ensure regulatory accuracy
• Manage and investigate product quality-related customer claims (VOC), and lead response efforts for product recalls or regulatory inquiries (e.g., FDA, state agencies)
• Ensure compliance of physical retail operations with local legal and regulatory standards
• Provide training and guidance to store staff on compliance-related matters
• Manage import documentation and respond to customs-related issues to ensure smooth clearance and delivery
• Maintain regular communication with our global headquarters regarding product specifications, documentation, and compliance updates
• Establish, maintain, and enhance compliance policies in accordance with U.S. federal and state regulatory requirements
• Monitor changes in product regulations (e.g., MoCRA, FD&C Act) and proactively recommend necessary updates
• Review supplier audit documentation and conduct on-site inspections when necessary to ensure manufacturing practices meet quality and regulatory standards

Qualifications

• 5-10 years of experience in quality assurance, preferably in a U.S.-based beauty or personal care platform
• Bachelor's degree or higher in a relevant field (e.g., Chemistry, Biotechnology, Life Sciences)
• In-depth understanding of U.S. and international regulatory frameworks (FDA, ISO standards, etc.)
• Strong analytical and problem-solving skills, with the ability to interpret complex regulatory requirements

Preferred Qualifications

• Experience working in quality assurance roles at major U.S. beauty retailers or platforms
• Multilingual capabilities preferred
• Experience with ISO 22716 certification or compliance (GMP for cosmetics)
• Familiarity with cross-border operations and global supply chain regulatory challenges

About the job

Location: Los Angeles, CA
Employment Type: Full-time
Pay Range: $75,000 - $98,000/year + Eligible for annual performance-based bonus
Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more!

Pay Details: $75,000.00 to $98,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance