Foot Locker

Quality Assurance Manager

Foot Locker$80K — $100K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Engineering, or related field preferred
  • 7+ years combined experience in inventory control and quality assurance, with at least 5 years in a leadership role
  • Green belt in Six Sigma required; black belt preferred
  • Strong analytical skills with the ability to interpret complex data to make meaningful decisions
  • Proven track record of implementing inventory control initiatives that resulted in improved accuracy and efficiency
  • Demonstrated experience in presenting to Executive leadership and board of directors

Responsibilities

  • Develop, implement, and maintain quality assurance policies and procedures across the DC network
  • Standardize inventory quality assurance to enhance customer satisfaction and protect the Foot Locker brand
  • Set KPIs for quality assurance and support ICQA Operations Managers in achieving expectations
  • Analyze quality data to identify opportunities for process improvement and cost reductions
  • Lead quality audits to ensure adherence to established procedures
  • Communicate with vendors to provide feedback aimed at improving product quality
  • Collaborate with cross-functional teams to enhance customer satisfaction scores for e-commerce orders

Benefits

  • Employee Discount
  • Paid Time Off
  • Medical, Dental, and Vision Coverage
  • 401(k) and Roth 401(k) options
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups
Full Job Description
Overview

As Quality Assurance Manager, you will provide leadership and direction for our North America Supply Chain quality assurance teams by developing and maintaining all policies & procedures for operations to adhere to as the center of excellence.

This position is located at our Junction City, KS distribution center and is not a remote work opportunity.

Responsibilities

  • Develop, implement, and own all quality assurance policies, procedures, and expectations across the entire DC network to ensure standards are in alignment with all of our key vendors (i.e. Nike, Adidas, Puma, New Balance, Converse)
  • Develop and standardize inventory quality assurance to improve customer product satisfaction scores as well as protect the Foot Locker brand
  • Set KPIs for quality assurance in North America and support ICQA Operations Managers to ensure they are achieving expectations
  • Analyze quality data and trends to identify opportunities for process improvement and cost reductions within our incoming inspection and product return processes
  • Lead quality audits to validate the DC is adhering to established procedures
  • Own communication to vendor relations team to provide consistent feedback to vendors to continue to improve product quality for retail stores
  • Partner with finance to develop reporting on total cost of quality to include rework, scrap, return to vendor, and any other cost related to non-conforming product
  • Collaborate with cross-functional teams to drive a significant improvement in total cost of quality and customer satisfaction scores for e-commerce orders
  • Innovate strategy and technologies to drive continuous improvement
  • Drive proactive change management to all levels of the team impacted by process change
  • Role model behaviors aligned to a value based, customer-centric, high performing culture with an emphasis on embracing our competencies and delivering with subject matter expertise


Qualifications

  • Bachelor's degree in Supply Chain, Engineering, or related field preferred
  • 7+ years combined experience in inventory control and quality assurance, with at least 5 years in a leadership role
  • Green belt in Six Sigma required; black belt preferred
  • Strong analytical skills with the ability to interpret complex data to make meaningful decisions that improve operational outcomes
  • Ability to travel 25-50% of the time domestically across the United States
  • Proven track record of implementing inventory control initiatives that resulted in improved accuracy, efficiency, and cost savings
  • Proficient in developing quality standards and standardizing SOPs
  • Demonstrated experience in presenting to Executive leadership team & board of directors
  • Success owning projects and influencing across all levels of an organization
  • Detail-oriented and results driven
  • High level of resourcefulness, sound reasoning, and problem-solving skills to analyze root causes and implement long-term solutions
  • Leadership experience with continuous improvement methodologies

#LI-AF1

Benefits

The annual base salary range is $80,000 - $100,000 / year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below:
  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

About Foot Locker

Foot Locker, Inc. is a global retailer of shoes and apparel, operating 3,473 primarily mall-based stores in the United States, Canada, Europe, Australia and New Zealand as of February 1, 2014. The Company operates in two segments: Athletic Stores and Direct-to-Customers. The Athletic Stores segment is an athletic footwear and apparel retailers whose formats include Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, SIX:02, as well as the retail stores of Runners Point Group, including Runners Point, Sidestep and Run2. The Direct-to-Customers segment includes Footlocker.com, Inc. and other affiliates, including Eastbay, Inc., CCS, and Tredex, which sells to customers through Internet Websites, mobile devices, and catalogs.

Foot Locker Careers

Join the dynamic team at Foot Locker, a leading global retailer of athletically inspired shoes and apparel. At Foot Locker, we empower our employees with unmatched opportunities for career growth and leadership development in the retail industry. Work You’ll Do Become a part of Foot Locker’s vibrant culture by joining our diverse team. We are committed to innovation, leadership, and excellence in every aspect of our business. From sales to corporate functions, Foot Locker offers a variety of job opportunities that allow you to bring your passion and creativity to our team. Transform your career with Foot Locker, where we value diversity and are dedicated to fostering an inclusive environment. We believe that our team’s varied perspectives and experiences are crucial to our success. Lead with Confidence Step into a role that challenges you, fosters your professional growth, and puts you on the path to leadership. At Foot Locker, you’ll work alongside industry leaders and seasoned professionals who are eager to share their knowledge and experience. Work with a team that’s as passionate about the success of the company as they are about each individual’s career advancement. Foot Locker offers extensive training and development programs, including diversity training and leadership workshops, to help you reach your full potential. Innovative Opportunities Engage in work that matters with a company that’s at the forefront of the retail industry. Foot Locker is constantly innovating to meet the ever-changing needs of our customers and to stay ahead in a competitive market. Our employees enjoy a range of benefits that support their personal and professional lives, including health, dental, and vision insurance, employee discounts, and flexible working arrangements. Internship Programs Kickstart your career with a Foot Locker internship. Gain invaluable industry experience, develop your skills, and build your professional network. Our internships offer a real-world glimpse into how a major retail company operates, providing you with the tools needed to succeed in your future career. Join Our Team Explore the employment opportunities at Foot Locker and find the position that matches your skills and ambitions. We are always looking for curious, driven, and innovative team players who are ready to make an impact. Stay Connected Keep up to date with the latest company news, hiring events, and career tips by visiting our Foot Locker Careers page. Customize your job alerts to receive updates on positions that interest you the most. Apply Today Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s committed to your growth and success. Search Foot Locker jobs now and discover how you can contribute to our dynamic team. Foot Locker is not just a company; it’s a place where you can grow, innovate, and lead. We look forward to welcoming you to our team and helping you achieve your professional goals.
Learn more about Foot Locker
Size
16,555 employees
Market Cap
$3.3 billion
Industry
Net Income
$323 million
Founded
1974
5 Year Trend
+2.9%
Revenue
$7.5 billion
NASDAQ

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