Position Summary: The Quality Assurance Manager is responsible with developing and maintaining a quality system to assure that all manufactured products meet customer specifications and achieve superior quality and reliability levels. Investigates and evaluated facts and data to provide the plant with feedback on current and new product performance.
Responsibilities- Develops and implements a quality production program to ensure conformity of purchased materials and final products to quality standards
- Oversee the maintenance and continuous improvement of the ISO 9001 system and related quality objectives for the site
- Responsible for the review and approval of new and revised test procedures and will provide technical support to the manufacturing operations. Recommends procedures for establishing new or revised standards, inspection methods and process controls
- Establishes and implements cost-effective inspection procedures and techniques consistent with company and customer requirements. Implements quality awareness programs and develops systems to track and report results
- Develops and maintains written product assurance policies and procedures as required to define and ensure conformance to customer specifications and requirements
- Monitors inspection and test queues and initiates action to maintain quality objectives. Initiates cross-training and initial training programs for these test functions designed to expand and improve coverage and personnel qualifications
- Establishes effective lines of communication and feedback with manufacturing general supervisors, quality, and R&D to ensure prompt attention and resolution of conditions that adversely affect quality or throughput
- Establishes effective lines of communication and feedback within the corporation to ensure prompt attention and resolution of conditions that adversely affect quality
- Responsible for implementing/overseeing process, production, best practice and continuous improvement efforts.
- Investigations of new methods to improve corporate performance including equipment, statistical tools, troubleshooting methods etc.
- Oversee the maintenance and improvement of the ISO effort in the plant
- Coordinates all aspects of both internal and customer complaint systems (including root cause investigation, determination of all preventative actions, follow up to ensure preventative actions are properly installed)
- Implement quality awareness programs and develops systems to track and report results
- Develops and maintains written product assurance policies and procedures as required to define and ensure conformance to customer specifications and requirements
- Actively puts safety first in all responsibilities, promoting Amcor's safety culture
What We Value- Strong quantitative and analytical skills, including statistical analysis, precision measurement, and process capability studies.
- Excellent written and verbal communication skills, with confidence engaging directly with customers and plant leadership.
- Ability to write clear, concise reports on quality and process performance for management and customer presentations.
- Strong leadership skills; ability to lead, coach, and hold a multi-shift QA team accountable.
- Sound judgment in balancing quality standards against production throughput and staffing pressures.
- Ability to build effective, collaborative relationships with Manufacturing, Engineering, and Plant leadership, including navigating disagreement constructively.
- Demonstrates the core competencies of the Amcor Leadership Framework (to be confirmed against the current framework).
What We Want From You• Bachelor's degree in engineering, Quality, Materials Science, or a related technical field, or equivalent combination of education and experience.
• 5-7+ years of quality experience in a manufacturing environment - flexible packaging, film extrusion, or converting experience strongly preferred (confirm minimum years with hiring manager).
• Demonstrated experience managing an ISO 9001 quality management system, including internal audits and external certification audits.
• Prior supervisory or people-management experience leading a QA or technical team.
• Working knowledge of root cause analysis and CAPA methodologies (8D, 5-Why, fishbone, etc.).
• Proficiency with statistical process control tools and quality/inspection systems.
• Experience investigating and resolving customer complaints in a manufacturing environment.
BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
