DescriptionAccent Decor is seeking an experienced, hands-on Quality Assurance Manager to own all aspects of product quality, testing, packaging compliance, and regulatory requirements - including Prop 65 testing and management. This role is responsible for managing and supporting all quality control operations across inbound receiving, outbound fulfillment, and cross-functional compliance. The QA Manager will serve as the primary quality decision-maker, build and develop a QC team member reporting directly to them, and ensure our products meet the highest standards from factory to fulfillment.
The salary range for this role is $70,000-$95,000 per year. We offer comprehensive benefits including paid volunteer leave to support you as you give back to the community.
We'd love to hear from you if you are adaptable, innovative, and your skill set includes:Team Leadership & Development- Developing and managing a QC Coordinator who will report directly to this role.
- Providing day-to-day coaching, training, and performance feedback to the QC team member.
- Establishing QC workflows, inspection checklists, and standard operating procedures for the team.
- Delegating hands-on inspection and testing tasks appropriately while maintaining overall accountability for quality outcomes.
Inbound & Product Inspection- Performing and overseeing physical product inspections on the warehouse floor upon arrival of all new shipments.
- Auditing new items upon arrival, including physical appearance, packaging integrity, and functional checks.
- Providing guidance on acceptable quality ranges across all product categories.
- Being present and engaged during key receiving periods and quality escalations.
- Managing supplier credits for damages upon receipt and determine appropriate factory compensation for quality defects.
Quality Issue Management- Handling quality decisions as they arise and manage Wrike ticketing and timelines for all quality issues.
- Coordinating customer-facing communication related to quality concerns.
- Coordinating product donations resulting from quality claims.
- Providing guidance to the Creative team on updating photography to reflect product corrections.
Packaging Compliance & Improvement- Making case pack revision recommendations to reduce damages, including pricing implications.
- Coordinating with Merchandising on pricing updates following packaging revisions.
- Evaluating ROI on packaging improvements and present findings to leadership.
- Issuing supplier packaging update recommendations (e.g., addition of Styrofoam or protective materials).
Product Testing- Determining which products require testing upon arrival or prior to sale.
- Conducting or overseeing product testing including: water tightness, candle tip, weight-bearing, food safety, and weights/measures per Sales team requests.
- Managing retest reviews, maintaining testing records, and managing testing costs.
- Managing relationships with third-party testing partners (e.g., Intertek).
Legal & Regulatory Compliance- Owning Prop 65 testing coordination and ongoing management - including tracking product compliance, managing test schedules, and maintaining documentation.
- Managing copyright determinations and ongoing compliance for applicable products.
- Conducting commodity-specific regulatory reviews for new and existing product lines.
- Performing regulatory risk assessments for new materials and collections.
Cross-Functional Collaboration- Serving as the primary quality liaison between internal teams (Merchandising, Product Development, International, Finance) and external factory partners.
- Coordinating inbound execution alignment with logistics, finance, and product teams to ensure shipments are accurate, compliant, and on schedule.
- Communicating product usage intent to internal teams and testing partners.
- Providing direction to the International Team on product issues and factory communications.
- Traveling between the Distribution Center and Chamblee corporate office as needed for meetings and cross-functional collaboration.
You'll stand out from other applicants if you can show: - 3-5+ years of experience in Quality Assurance, Product Compliance, or a related role - preferably in home décor, consumer goods, or import/wholesale.
- Proven experience managing or developing direct reports in a QA or QC capacity.
- Comfortable in a hands-on, warehouse-floor environment; this is not a desk-only role.
- Working knowledge of Prop 65 requirements, food safety standards, and general product regulatory compliance.
- Experience coordinating with third-party testing labs (e.g., Intertek, SGS, or similar).
- Strong project management skills; experience with Wrike or similar platforms preferred.
- Ability to evaluate product damages and make data-driven packaging and cost recommendations.
- Excellent cross-functional communication skills across sourcing, merchandising, and international teams.
- Valid driver's license and reliable transportation for regular travel between DC and Chamblee locations.
- Detail-oriented with strong organizational and documentation habits.
Click apply, and if your skills and experience match our needs, we'll be in touch to share how you can grow and share new skills and find balance to embrace your career as you put down roots in our Atlanta-based family business.
