TeleTech

Quality Assurance Engineer

TeleTech$61K — $141K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in quality assurance testing
  • Experience with manual, automation, and performance testing on platforms like Microsoft Power Pages, ServiceNow, or Salesforce
  • Experience in test case planning and building regression test cases
  • Knowledge of software testing methodologies and tools like Postman
  • Familiarity with programming languages for testing including Gherkin, C#, Java, Ruby, JavaScript, or Python

Responsibilities

  • Collaborate with analysts and developers in an agile team setting
  • Develop and implement a comprehensive test plan based on requirements
  • Generate problem resolutions and track quality assurance standards
  • Document testing results and communicate defects to the development team
  • Expand experience in various types of testing, including usability and user acceptance testing

Benefits

  • Work in a people-first culture emphasizing collaboration
  • Flexibility to work remotely or in a hybrid model depending on needs
  • Engagement opportunities with advanced technology in a supportive environment
  • Mentorship opportunities within an agile framework
  • Potential career advancement through skill expansion and leadership roles
Full Job Description
Quality Assurance Engineer
The Opportunity:

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful information systems-and that means rigorous testing. That's why we need you, an experienced quality assurance analyst who knows how to thoroughly test software and ensure that our team releases the best system possible.

As a quality assurance engineer, you'll work with analysts and developers on an agile team to evaluate features of a customer engagement and collaboration system. You'll develop and implement a test plan based on requirements and functional specifications.

Using software quality assurance, you'll generate problem resolutions and track quality assurance standards to observe how the applications perform, then document the results and communicate defects to the development team so they can start improving the tool. You'll expand upon your experience in various types of testing, including manual, automated, usability, user acceptance testing, and testing process improvement. This is a chance to broaden your skills in documenting and solving system deficiencies, leading and mentoring others, estimating testing efforts, etc. This position is located in Atlanta, GA.

Join us. The world can't wait.

You Have:
  • 3+ years of experience with quality assurance testing
  • Experience with manual, automation, and performance testing of applications on platforms like Microsoft Power Pages, ServiceNow, or Salesforce
  • Experience with test case planning and building a regression test case set
  • Experience with integration testing, regression testing, and supporting User Acceptance Testing (UAT) and End User Training (EUT)
  • Experience with using agile project management tools like Jira, Jira Xray, and GitHub
  • Experience with test automation and programming languages commonly used for testing such as Gherkin, C#, Java, Ruby, JavaScript, or Python
  • Knowledge of software testing methodologies and best practices, REST API, and tools such as Postman
  • Ability to work autonomously and manage multiple priorities in a fast-paced environment
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree


Nice If You Have:
  • Experience working on a scrum team
  • Experience with testing applications on large-scale enterprise, low-code/no-code software platforms
  • Experience with SQL
  • Experience demonstrating new functionality to stakeholders
  • Knowledge of Scrum Methodology


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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