Qualitative UX Researcher (Contract)

Suno

$156K — $187K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in UX research with qualitative focus in product environments.
  • Bachelor's degree or equivalent in HCI, Psychology, Sociology, or related field.
  • Expertise in designing, executing, and synthesizing qualitative research.
  • Proven impact of research on product decisions with specific examples.
  • Familiarity with quantitative data alongside qualitative findings.
  • Strong communication skills and ability to build partnerships with teams.
  • Flexible and proactive, able to manage ambiguity and quick changes.

Responsibilities

  • Lead qualitative research such as interviews and usability tests mainly for mobile.
  • Create and deploy surveys to validate hypotheses derived from qualitative research.
  • Collaborate with Product, Design, and Engineering teams to define research goals and synthesize findings quickly.
  • Deliver timely research insights that influence product decisions.
  • Champion the user experience across all aspects of the product.
  • Establish and enhance research best practices for rapid experimentation.

Benefits

  • Opportunity to convert to full-time after contract.
  • Engagement in a fast-paced and dynamic work environment.
  • Close collaboration with product teams on user experiences.
Full Job Description
About the Role

We're looking for a Qualitative UX Researcher (6 month contract) to own the voice of the user across Suno's current user, subscriber, and power user experience. This role is focused on Suno's mobile apps - understanding how casual users and professionals alike use Suno, what keeps them engaged, and what's missing. You'll work closely with PMs, designers, and engineers to bring user signal into every product decision as it's being shaped.

You'll be embedded in fast-moving teams and responsible for scoping, executing, and synthesizing research at the pace of the product org. We move fast, decisions happen daily, and research is most valuable when it arrives in time to shape those decisions. This role is ideal for someone who thrives with high ownership and self-drive in that kind of environment.

Here's a song we made about the role: https://suno.com/s/paB0ytaXmjpX3iv9

What You'll Do
  • Lead end-to-end qualitative research - interviews, usability tests, diary studies - primarily for mobile, but also web and platform experiences
  • Develop and deploy surveys that complement qualitative findings and provide lightweight validation for hypotheses
  • Collaborate closely with Product, Design, and Engineering to scope research, identify learning goals, and quickly synthesize findings into actionable insights
  • Deliver research at the speed of the product team, not on a separate research timeline
  • Advocate for the user across all touchpoints - from onboarding to creator tools to content discovery
  • Help establish and evolve research best practices and scalable processes to support rapid experimentation and growing demand


What You'll Need
  • 3+ years of industry experience in UX research, with a strong focus on qualitative methods in fast-paced, embedded product environments
  • BA or equivalent experience in HCI, Psychology, Sociology, Anthropology, or a related field
  • Deep expertise in qualitative research design, execution, and synthesis
  • A track record of research that drove product decisions - you can point to specific features, pivots, or roadmap shifts your work shaped
  • Comfortable working with quantitative data alongside your qual findings
  • Strong communication skills and a collaborative approach - you build genuine thought partnerships with PMs and designers
  • A proactive, flexible mindset - comfortable navigating ambiguity, shifting priorities, very tight timelines, and a fast pace of output


Preferred Qualifications
  • Experience in being the single researcher at a startup (even though we have a UX team, we function with high ownership like being the single researcher in a startup)
  • Experience in mobile consumer apps related to audio, social, and music in general
  • Proficiency with AI and generative technologies in product experiences
  • Bonus points if you've used Suno to make music


Additional Notes
  • Must be eligible to work in the US
  • Must be willing to work 40 hours per week
  • This is an in-person role working at our LA office location 5 days per week
  • This is a 6 month contract, and there will be an opportunity to convert into a full-time position in the future


Compensation
  • $75 - $90 per hour

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