SummaryMorgan & Morgan is hiring a Quality Assurance Lead to own the quality of the systems and products that power how our firm serves clients; spanning our CRM workflows, client-facing intake experiences, document and template automations, and the broader product portfolio as it grows. This is a player-coach role: you'll lead a small QA team of 2-4 analysts, stay hands-on with testing yourself, and set the standard for how change gets validated before it reaches production.
Position Responsibilities- Lead the QA team. Assign work, review test cases, coach analysts on technique and defect triage, and help hire as we grow.
- Own the QA process. Build and maintain test plans, regression suites, and defect-tracking standards across the systems and products we support. Coordinate testing across sandbox and production environments, and communicate risk to project leads before releases.
- Test hands-on. Execute functional, regression, and end-to-end tests across our CRM workflows and automations, client-facing intake and self-screening tools, document and template systems, and any new products the firm brings into the portfolio.
- Improve how we work. Spot gaps in the process; repeated defect types, environment drift, missed handoffs, and lead the fixes. Partner with product and admin teams during solutioning so quality is baked in from the ticket.
Position Qualifications- 2-4 years QA experience
- 2-4 years leading a team
Application Deadline: 08/28/2026BenefitsMorgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
