Public Utilities Specialist (Customer Account Executive)

Bonneville Power Administration

$80K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in utility customer account management or energy conservation programs.
  • Demonstrated ability to develop and maintain relationships with internal teams and external stakeholders.
  • Experience managing contracts or agreements up to $25 million in value.
  • Proven skills in evaluating market opportunities and developing energy product offerings.
  • Ability to represent organizational interests in external meetings and regional committees.

Responsibilities

  • Manage support staff tasks to ensure effective implementation of energy conservation programs.
  • Maintain responsibility for Energy Conservation Agreements, ensuring compliance and execution.
  • Coordinate agreement administration, aligning BPA and customer requirements.
  • Lead customer outreach initiatives to enhance service delivery and advocacy.
  • Evaluate market trends and create tailored energy product offerings for customers.
  • Represent BPA at external meetings to uphold organizational policy and strategies.

Benefits

  • Access to a comprehensive benefits package as a U.S. government employee.
  • Programs supporting work/life balance and flexible work environments.
  • Wellness initiatives through the Be Well program focused on health and lifestyle improvements.
Full Job Description
Summary

This position is located with Bonneville Power Administration (BPA), Program Marketing (PEM) organization within Energy Conservation (PE), Power Services organization (P).

A successful candidate in this position will manage BPA's long-term resource acquisitions, be the principal representative for BPA working on strategies and transactions with assigned customers, and maintain working relationships with management, internal counterparts and external entities.

Duties

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As a Public Utilities Specialist (Customer Account Executive), you will:

  • Non-supervisory management of support staff by assigning tasks and managing the execution of those tasks to support BPA's implementation, commercial contracting, contract management and execution process.
  • Maintain signatory responsibility for the Energy Conservation Agreements (ECA) with delegated authority up to $25 million.
  • Coordinate the implementation and administration of Power ECA agreements for the purpose of adherence to BPA and customer requirements.
  • Provide proactive customer outreach, responsive customer support, leadership of all customer service functions, and advocacy on behalf of the customer to the broader Energy Conservation Marketing team, the Energy Conservation
    department, Power Services organization and to BPA.
  • Evaluate market opportunities, develops products offerings and makes products available to targeted customers.
  • Represent BPA's policy positions at various external meetings and participates on regional committees as appropriate to represent BPA's interests.


Requirements

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Conditions of employment

In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration.

When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.

Key Requirements:

  • You must be a United States Citizen.
  • This employer participates in the e-Verify program.
  • Males must abide by Selective Service registration requirements.
  • You will be required to report in person to the official duty location.


Conditions of Employment:

  • Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.


Qualifications

SPECIALIZED EXPERIENCE REQUIREMENTS

A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience is defined as: 1) Supporting utility customer accounts by evaluating load characteristics such as service territory make up, end-user type or identifying energy conservation program needs; 2) collaborating with cross-functional teams to design, implement, and support energy conservation programs or long-term demand-side acquisition strategies; and 3) creating and maintaining working relationships with management, internal counterparts and external entities such as; utility customers or local and regional energy conservation organizations to achieve conservation program goals.

There is no substitution of education for experience at the GS-13 grade level.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.

CTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

There are no specific education requirements or substitution of education for experience for this position.

Additional information

  • This job opportunity announcement may be used to fill additional similar vacancies across DOE


Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.

BPA strives to ensure a safe and positive work environment.

We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.?

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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