Salary : $133,099.20 - $172,848.00 Annually
Location : City Hall 12700 Norwalk Blvd., CA
Job Type: Mid-Management (At-Will)
Job Number: 26-92JS/CE
Department: Public Safety
Opening Date: 07/15/2026
Closing Date: 7/28/2026 6:00 PM Pacific
Max Number of Applicants: 50

The City of Norwalk is seeking an experienced Public Safety Manager for its Public Safety Department. This role supports the Director by planning, organizing, and coordinating activities and staff in Public Safety Operations, Dispatch, and Training. The manager provides leadership, technical expertise, and direction on public safety matters, assists with budgeting and policy development, and performs related duties.

When assigned to the Emergency Operations Center (EOC), the manager coordinates the city's Emergency Operations Plan. Responsibilities include EOC readiness, continuity planning, disaster preparedness, emergency response, recovery, and resilience initiatives.

This position manages public safety and emergency management staff, sets priorities, and oversees both administrative and field operations. The manager reports to the Director of Public Safety.

This role provides direct supervision to Public Safety Officer I, II, and III, Office Assistant II, and Management Analyst positions. It also provides supervision to full-time and hourly Senior Code Compliance Inspectors, Code Compliance Inspectors, Management Analysts, and Office Assistant II positions.
Detailed class specification click

Essential Duties
ESSENTIAL DUTIES

• Prepares and monitors the department's budget; drafts comprehensive agenda reports and correspondence for City Council and Public Safety Commission; researches related grant opportunities, prepares related grant proposals, and administers current grant awards; conducts special research and projects.
• Manages and participates in the development and implementation of the goals and objectives as they relate to the overall department and divisions within; ensures staff workload is completed accurately and efficiently; ensures staff follow-up as it relates to community requests for service; reviews, monitors and analyzes the effectiveness of service delivery; develops training programs, implements policies and procedures.
• Plans, coordinates, directs and oversees the services and activities of the department. Identifies work assignments, projects and programs; monitors workload; evaluates work productivity, methods and procedures; assesses community needs and trends; directs appropriate department strategies.
• Identifies solutions to issues relating to community calls for service; reports activity to staff and multi-agency groups; directs staff to take action to address pending issues; communicates with residents regarding further investigation and follow-up; identifies other solutions to address reported issues; provides feedback to staff and community.
• Participates in regular meetings with L.A. County Sheriff's officials and liaisons to address public safety-related matters; attends weekly meetings with department supervisors, specialized Sheriff task forces, and multi-agency task forces.
• Ensures office and field staff provide appropriate response to the community; manages calls for service records; oversees logs and documentation; monitors radio traffic; establishes and maintains positive relationships with City Council, Commissions, community service groups and residents.
• Manages and directs staff to properly schedule and hire Public Safety Officers (PSOs) to ensure deployment for daily tasks.
• Maintains and oversees the purchasing of all Public Safety Department equipment.
• Provides professional development for the Public Safety Officer Ill and subordinate staff by creating training and mentoring opportunities.
• Prepares and presents oral and written reports on Public Safety-related programs and enforcement activity, and other duties as assigned

Oversees the following programs within the Public Safety Department:

• Vehicle Abatement Program
• Parking Enforcement Program
• Facility Security Program
• Special Event liaison for Recreation and Park Services during approval process
• Employee Training Programs

ESSENTIAL DUTIES TO THE EOC

• Participate in developing and maintaining the City's strategic emergency management plan and supporting plans and procedures; monitor and analyze trends in emergency management planning and recommend improvements in emergency preparedness, response and recovery; consolidate the strategic emergency management plan with the City's standardized emergency management program and related databases and records;
• Write memos, City Council Reports, Damage Reports, and other administrative reports.
• Maintain, update and organize the City's EOC. During emergencies, provide support and assistance to the City's Incident Commander and oversee the EOC's operations.
• Develop, maintain, and update the City's Local Hazard Mitigation Plan, Emergency Operations Plan, Strategic Emergency Management Plan and all supporting policies and procedures, including Continuity of Government, Continuity of Operations and others.
• Analyze and monitor trends in emergency management; recommend and implement improvements to ensure the City is well prepared for all hazards, advises departments on their emergency plans and coordinate interdepartmental activities.
• Prepare and conduct practice exercises on a schedule basis to evaluate and improve the City's ability to respond to disasters and emergencies.
• Ensure the proper maintenance, training and development of emergency personnel, including disaster volunteer resources such as Community Emergency Response Team (CERT).
• Develop, utilize and expand emergency warning and notification systems and capabilities.
• Stockpile, inventory, and maintain disaster supplies and equipment.
• Develop organizations of trained volunteers among civilian populations, such as Advanced Community Emergency Response Teams (ACERT).
• Provide training and required certification and preparation of all City personnel to sufficiently respond to emergencies, including those emergencies requiring activation of the EOC;
• Monitor potential emergencies and disasters and notify appropriate personnel; regularly maintains the EOC and ensures equipment is in working order;
• During emergency and disaster situations take direction from and support the work of the City Incident Commander; oversee and support the functioning of the EOC; coordinate and participate in recall of employees and other support resources; ensure that each EOC position is staffed and that personnel are trained to perform assigned duties;
• Serves as the City's liaison on emergency preparedness issues with the United States Federal Emergency Management Agency, the State of California Office of Emergency Services, the Los Angeles County Office of Emergency Management, Area E, and other local municipalities;
• Follows emergencies, facilitate preparation of FEMA/OES financial reimbursement claims, maintains required documentation and prepares After Action Reports and critiques;
• Research, develop, apply for, allocate and implement grant funding to enhance the City's ability to respond to disasters and emergencies; manage grant programs and projects; maintain eligibility requirements for county, state and federal financial reimbursement programs;
• Maintain and develop strong working partnerships with local, State, and Federal agencies;
• Represent the City with local and state regulatory agencies, utility and other services, planning committees, and media representatives; provide briefings, develop written literature and presentations to inform the public;
• Perform a variety of administrative, operational, research and analytical duties in support of the program; develop reports, recommended policies, procedures, and forms;
• Manages the emergency preparedness budget; recommends and monitors expenditures;
• Investigates complaints and responds to inquiries about the emergency management plan;
• Maintains inventory of supplies for Emergency Management Plan Program; and
• Performs other related duties as assigned by the Director of the Department of Public Safety.
• Other duties as assigned.

Qualification Guidelines
Knowledge, Skills, and Abilities

Knowledge of public safety practices, including police operations, contract law enforcement, crime prevention, traffic enforcement, emergency management, municipal operations, interagency coordination, administrative practices, and the City's public safety needs.
Ability to lead public safety and emergency management programs; understand and apply federal, state, and local laws and regulations; communicate clearly through reports, presentations, and public outreach; analyze problems and develop effective solutions; work with City leaders, partner agencies, and the community; lead emergency operations, training, and preparedness exercises; manage multiple priorities; prepare reports, financial documents, and grant applications; and use sound judgment, professionalism, and diplomacy.

Experience managing public safety operations, emergency preparedness and response, budgets, personnel, training programs, equipment procurement, and administrative functions in a municipal environment.

Education and/or Experience

Bachelor's degree from an accredited college or university in public administration, business administration, criminal justice, or a related field, and five years of experience working in a public safety agency, including three years of supervisory experience.

Knowledge of public administration, contract management, budgeting, employee training, performance evaluation, and federal, state, and local laws and regulations.

Desirable Qualifications

Experience in emergency management, emergency preparedness, or emergency response programs. A master's degree in criminal justice, public administration, or a related field is preferred.

Required Licenses and Certificates

License Requirement: FEMA certification in ICS-100, ICS-200, ICS-700 and ICS-800 training.Possession of or ability to obtain an appropriate California driver's license and a satisfactory driving record.

Supplemental Information
Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work is performed primarily indoors in an office environment and requires working outdoors when conducting emergency drills. In the event of an emergency, must be able to work indoors/outdoors under adverse conditions for an extended period. May work in high temperatures (above 80 degrees) and low temperatures (40-60 degrees). Work will require frequent driving, lifting, reaching, climbing, stretching and on occasion pushing.

May be required to work weekends, evenings, holidays, or prolonged periods when in receipt of emergency alerts or for events and/or training.
OTHER REQUIREMENTS

An incumbent must be able to attend evening and weekend meetings and travel to various locations within and outside the City of Norwalk to meet the program needs of the position. Additionally, an incumbent must reside in close proximity to the City of Norwalk to respond to emergencies within a reasonable period. In the event of an emergency, the incumbent must be available to perform the duties and responsibilities required for the position.
SELECTION PROCESS

Apply online at http://www.norwalkca.gov/city-hall/departments/human-resources. Employment application and supplemental questions must be completed. Resumes will not be accepted in place of a City application. Applicant must be specific in describing qualifications for this position on application. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Faxed materials or postmarks will not be accepted. Candidates with qualifications that best relate to the position will be invited to participate in the selection process. Possession of the minimum qualifications does not ensure continuing in the recruitment process. The selection process may include an oral interview and other testing processes designed to predict successful job performance. Reasonable accommodations for applicants with disabilities may be requested by calling the Department of Human Resources at least three (3) business days before the scheduled examination/interview date. City appointments are contingent upon the successful completion of a post-offer medical examination, including drug screening to comply with our Drug-Free Workplace policy and a Live Scan fingerprint check through the Department of Justice. The successful candidate must provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Vacation Leave: Eighty hours per year for the first year; 120 hours