Salary : $111,274.80 - $135,255.64 Annually
Location : 333 Civic Center Plaza, Tracy, CA
Job Type: Full Time
Department: Police
Opening Date: 08/24/2026
Closing Date: 9/2/2026 4:00 PM Pacific
FLSA: Exempt
Bargaining Unit: TMMBU

DEFINITION

Under general direction, plans, schedules, assigns, reviews, supervises, and participates in the work of the computer aided dispatch (CAD) Communications Center; ensures work quality and compliance with established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; provides administrative, technical, and clerical assistance to management staff in areas of expertise; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned supervisory or management staff. Exercises direct and general supervision over assigned technical and administrative support staff.

CLASS CHARACTERISTICS
This is the full supervisory-level class in the Public Safety Dispatcher series that exercises independent judgment on diverse and specialized activities in computer aided dispatching with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing administrative, technical, and clerical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines. This class is distinguished from that of Police Support Operations Manager in that the latter has responsibility for the overall administration of the support services division of the Police Department including animal services, dispatch, and records management as well as internal services for the department including accounting, fiscal, and technology services.

Essential and Marginal Duties
EXAMPLES OF TYPICAL JOB FUNCTIONS

(Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, organizes, assigns, supervises, and reviews the work of public safety dispatching staff; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
• Monitors activities of the public safety dispatching work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Coordinates assigned services and operations with other divisions and outside agencies.
• Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures proper documentation of operations and activities.
• Reviews and investigates internal and external complaints; prepares necessary written documentation.
• Maintains files, databases, statistics, logs, and records as required by the City and other government agencies; prepares audios for discovery for use by the District Attorney's Office; prepares records for in-custody cases.
• Oversees the training of new dispatch personnel; prepares and organizes training materials.
• Operates, troubleshoots, maintains, and oversees upgrades of computer aided dispatch (CAD) 911 system, phones, and radios.
  Takes command responsibility over critical incidents affecting the facility and on-duty staff.
• Assists in the emergency dispatch of public safety personnel as needed, including police, fire and public works units; operates computer aided dispatch 911 system.
• Ensures adequate staff coverage on all shifts; prepares and approves shift trades, time off requests, training requests, and overtime schedules; maintains payroll related records.
• Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public; attends and participates in professional group meetings; stays abreast of new trends and innovations in the public safety dispatch field.
• Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Minimum Qualifications
KNOWLEDGE OF

• Principles and practices of employee supervision, including work planning, scheduling, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Basic principles and practices of budget administration and monitoring.
• Department regulations pertaining to the dispatch of personnel and emergency equipment.
• Operation of public safety receiving and transmitting communications equipment.
• Rules and regulations of the Federal Communications Commissions.
• Principles and practices of office management and administration.
• California Law Enforcement Telecommunications System (CLETS), Department of Justice, and other law enforcement related databases.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Training, auditing, and tracking of employee training logs, entry logs, and need to know/right to know regulations.
• Warrants and court orders.
• Principles and procedures of record keeping.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation including the Department of Justice California Law Enforcement Telecommunications System (CLETS).

ABILITY TO

• Assist in developing, revising, and implementing goals, objectives, practices, policies, procedures, and work standards.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Plan, assign, train, and coordinate the work of subordinate public safety dispatch employees.
• Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
• Operate a CAD dispatch system quickly, effectively, and accurately; observe, identify, and problem solve incidents while dispatching.
• Remain calm in emergencies and think and act quickly and decisively.
• Review documents related to dispatching operations.
• Develop, organize, and manage multiple priorities.
• Prepare written cost estimates, reports, and statistical data.
• Promote and enforce safe work practices.
• Organize, conduct, and lead employee training programs including creating procedures, manuals, evaluations, and scheduling of new employees.
• Inspect work in progress and upon completion; identify areas needing improvement.
• Respond to complaints or inquiries from citizens, staff, and outside organizations.
• Prepare clear, effective, and accurate reports, correspondence, and other written materials.
• Maintain accurate logs, records, and written records of work performed.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from the twelfth (12th) grade and five (5) years of increasingly responsible experience in a law enforcement communications center, including two (2) years of experience in a lead capacity equivalent to a Senior Public Safety Dispatcher with the City of Tracy.

LICENSES AND CERTIFICATIONS

• Possession of, or the ability to obtain, a valid Class C California driver's license upon appointment.
• Possession of a valid P.O.S.T. Basic Dispatcher Certification.
• May be required to complete National Incident Management System (NIMS) Training.

Additional Information

PHYSICAL DEMANDS
Must possess mobility to work in a centralized communication operations environment, using public safety emergency services equipment including computer-aided dispatch systems, telephones, radios and other communication devices, as well as standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and radio. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Performance of the work frequently requires