Salary: $81,202.00 - $175,161.00 Annually
Location : PSCC - Bowie, MD
Job Type: Probationary FT
Job Number: 10716
Department: Office of Homeland Security
Division: PSC Operations
Opening Date: 07/14/2026
Closing Date: 7/19/2026 11:59 PM Eastern
FLSA: Exempt
Bargaining Unit:
Max Number of Applicants: 100

Nature and Variety of Work

The Prince George's County Government Office of Homeland Security (OHS) is currently seeking qualified applicants to fill a permanent full time
Public Safety Communications (PSC) Operations Division Manager (Administrative Specialist I) position, grade G29, within its Public Safety Communications (PSC) Operations Section.
Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

About the Position:
This is a critical leadership role within the County's Public Safety Answering Point (PSAP)/9-1-1 Emergency Communications Center. The incumbent ensures that more than 1.5 million annual public safety requests for service are processed and over 1.2 million emergency incidents each year are dispatched in accordance with agency requirements, industry standards, and public safety guidelines. This position meets the State of Maryland definition of a 9-1-1 Specialist.
This is a professional management position within the Office of Homeland Security Public Safety Communications Operations Division. The individual in this role works under the direction of the PSC Division Chief and closely with the PSC Deputy Director to ensure timely, accurate, and effective responses to emergency and non-emergency public safety requests for service. Prince George's County 9-1-1 Specialists serve as the public's primary point of contact for public safety response and are vital to the safety of other first responders. This position is a critical component in the daily operation of Prince George's County Emergency Communications Center and the public safety continuum. The person in this position requires extensive management experience operating within a large, high-volume, combined 9-1-1, Fire/EMS, and Law Enforcement Dispatch Public Safety Answering Point (PSAP). This position is considered essential.
Examples of Work

• Managing and overseeing OHS/PSC 9-1-1 Call Taking, Law Enforcement Dispatch, Fire/EMS Dispatch, and Training operations.
• Coordinating OHS/PSC Operations Division to ensure timely, professional emergency communications services for County residents and supporting all interfacing public safety agencies.
• Ensuring more than 1.5 million annual requests for service received via the NG9-1-1 VESTA system, text, and online are processed within agency requirements, state mandates, and industry standards.
• Ensuring more than 1.2 million annual emergency incidents are dispatched within agency requirements, industry standards, and public safety agency guidelines.
• Initiating fair and impartial disciplinary investigations and actions consistent with Prince George's County Personnel Law, Administrative Procedures, and the Collective Bargaining Agreement.
• Serving as project manager for complex operational or high-level projects; managing special projects assigned by the Division Chief or Deputy Director
• Assisting in the development and maintenance of comprehensive operational policies and procedures.
• Serving as a liaison with public safety agencies and jurisdictions at the County, Municipal, State, Regional, and Federal levels.
• Preparing and distributing regularly scheduled reports using electronic data systems.
• Representing PSC and County leadership at meetings, events, and professional engagements.

Qualifications
Minimum Qualifications

Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:

• Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field.
• Two (2) years of progressively responsible project management experience in governmental activities involving complex operational or technical projects.
• Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. (A large emergency communications center is defined as one that receives and processes more than 700,000 calls per year.)
• Two (2) years of experience successfully overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
• Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel. in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
• Must possess and maintain a valid driver's license at the time of application.

An equivalent combination of education, experience, and training which provide the required knowledge, skills, and abilities may be considered.
Please note there is no equivalency for the required management and supervisory experience.
Preferred Qualifications

Applicants should have the following experience, training, and certifications at the time of application:

• Professional-level industry accreditation such as Industry recognized professional-level accreditation such as Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Center Manager Certification Program (CMCP), or Registered Public-Safety Leader (RPL).
• Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch, and Law Enforcement Dispatch Public Safety Answering Point/Emergency Communications Center (PSAP/ECC.)*
• Two (2) years of project management experience involving complex operational or technical projects.
• Five (5) years of supervisory experience overseeing entry-level, fully trained, and supervisory 9-1-1 and dispatch personnel in a large, combined PSAP/ECC.*
• Completion of 9-1-1 and law enforcement and/or Fire/EMS dispatch training, and at least two (2) years of related dispatch experience in a large, combined PSAP/ECC.*
• 9-1-1 Specialist training and certification, as established by the State of Maryland.
• Valid and current International Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications and associated quality assurance (EMD-Q, EFD-Q, and EFD-Q), or equivalent structured protocol certifications. Applicants with equivalent certifications must obtain the IAED EMD, EFD & EPD and related Q/A Certifications within 60 days of appointment.
• Valid and current International Academy of Emergency Dispatch (IAED) ECT Certification or equivalent.
• Valid and current Certified Training Officer (CTO), or Instructor III, or Emergency Telecommunicator Instructor (ECT-I) Certification
• Project Management Professional (PMP) certification.
• Proficiency with IAED AQUA, NICE Logging Recorder Systems, VESTA 9-1-1, and Motorola PremierOne CAD for QA review and ad hoc reporting.
• Proficiency in modern office equipment and software, including Microsoft Office applications, Adobe Acrobat Pro/eSign, and other relevant tools.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION. All information provided on your application form will be reviewed and verified for accuracy. Any inaccurate information, exaggeration of experience, false statements, or attempts to conceal information will be grounds for disqualification. For internal OHS/PSC applicants - any and all qualifying years of service, information and references to management/supervisory work MUST be supported by official paperwork submitted to and approved by OHRM.
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates: August 3-4, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: 17321 Melford Boulevard, Bowie, Maryland and 7915 Anchor Street, Landover, Maryland.
Due to the public safety function and confidential nature of the work content, this position is on-site.

Conditions of Employment: Upon selection, the candidate must (where applicable):

• Must possess and maintain a valid driver's license at the time of application.
• Be willing and able to work unscheduled work hours, nights, weekends, or shift work when required
• Have all experience, training, and certifications listed within the job posting at the time of application.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of assigned duties.
• Successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check, and drug screenings, where applicable.
• Agree to perform as an essential public safety employee. This position is essential. Essential employees are required to report during standard or non-standard hours as operations require, or during emergencies, and are expected to report or remain at work when other County employees are granted Administrative Leave.

Selection Process (may include):

1. An evaluation and confirmation of training and experience and/or certifications

2. One or more interviews

3. Skills testing

4. A pre-employment Security-Sensitive background investigation, drug test and physical examination
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED