Site: Mass General Brigham Incorporated
Job Summary
Responsible for supervising and managing the patient registration process, ensuring smooth operations, accuracy of information, and exceptional patient experience.
Essential Functions
-Lead and manage a team of registration staff, providing guidance, training, and supervision to ensure efficient and accurate patient registration.
-Oversee the patient registration process, ensuring compliance with hospital policies, procedures, and regulatory requirements.
-Implement quality control measures to maintain accuracy and completeness of patient information, verifying insurance coverage, and ensuring proper documentation.
-Utilize and manage registration systems and software, ensuring they are updated, efficient, and support accurate data entry and retrieval.
-Resolve patient inquiries, complaints, or issues related to registration processes, ensuring a positive patient experience.
-Provide ongoing training, coaching, and performance feedback to registration staff to enhance their skills and maintain high standards of service delivery.
-Coordinate with other departments such as billing, finance, and clinical areas to facilitate smooth patient flow and resolve registration-related issues.
-Generate reports related to registration metrics, patient volumes, and operational efficiency, providing insights and recommendations for improvement.
Education
Experience
Knowledge, Skills and Abilities
Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
Strong leadership, organizational, and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.
Additional Job Details (if applicable)
Remote
399 Revolution Drive
40
Regular
Day (United States of America)
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
