The Provider Market Strategic Account Executive is the executive point of contact for key strategic Provider clients. The strategic account executive is charged with developing and executing on strategic plans to achieve above-market growth and profitability in delivering Provider solutions to our customers. The strategic account executive is accountable for the profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic account executive will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.
The strategic account executive is accountable for driving growth and profitability within the account as it contributes to the regional and market P&Ls. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, renewals, value management, legal, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.
This role will be strategically aligned to our West Region which includes the following areas: CA, NV, HI, CO, IL, KS, MO, NM, AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA, and WY. Travel for this role will be required 25-50% of the time based on the client's need.
If you are located in West Coast, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:- Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client's strategy and business needs. Constantly assesses the value that Optum solutions are delivering
- Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client's business
- In partnership with Marketing, drive and deliver a value story consistent with the client strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings
- Ensure service and delivery commitments to client are met and shared with clients through business reviews that demonstrate value created and opportunities to maximize benefit from the customer's investment
- Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues
- Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance
- Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
- Develop and present reporting of savings achievements, opportunities, and service level agreements
- Collaborate with Growth/Sales teams on entry of timely updates to CRM System (SF.com), including but not limited to client account planning, opportunity management, contact management, current solution footprint, etc.
- Work effectively in a matrixed environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment
- Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
- Influence external customers at the VP & C-Suite level as a trusted executive partner
- Deliver exceptional customer Net Promotor Score (NPS) results
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 10+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth
- 7+ years of experience working with stakeholder and business leaders to drive outcomes
- Experience in driving deep, productive relationships with external clients
- Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams
- History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent
- Track record of success driving client success across highly complex and matrixed organizations
- Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
- Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
- Ability to travel 25-50% of the time based on business needs
- Currently reside in one of the following states: CA, NV, HI, CO, IL, KS, MO, NM, AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA, or WY
- Driver's License and access to reliable transportation
Preferred Qualifications:- Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
- Experience working across UHG, Optum and/or UHC lines of businesses
- Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
- Direct experience working with clinical leaders
- Direct experience working with product and technology teams
- P&L experience
- Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Proven application of change management methodologies
- Demonstrated solid strategic planning, analytics, and problem-solving skills
- Demonstrated excellent oral and written communication skills and ability to build credibility and gain respect and confidence of clients and internal partners
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $130,000 - $240,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
