GardaWorld

Protective Operations Program Manager

GardaWorld$80K — $95K *
Miami, FL 33186In-Person
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent military experience
  • 5-7 years in security operations or emergency response, with extensive Executive Protection experience
  • 2-4 years in a supervisory role
  • Strong understanding of Executive Protection, Intelligence, Crisis Management, or Corporate Security
  • Excellent communication and decision-making skills
  • Competent in Microsoft Office Suite, Microsoft Teams, and other collaboration tools
  • Must maintain confidentiality and willing to sign an NDA

Responsibilities

  • Serve as primary point of contact between clients, vendors, and teams
  • Coordinate client schedules and support Executive Protection operations
  • Request, schedule, and track EP agents and related services globally
  • Manage travel logistics for agents and drivers, including flights and accommodations
  • Prepare reports, travel briefs, and situation updates
  • Monitor project timelines and resolve operational issues
  • Ensure compliance with safety and operational standards

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Competitive 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
Full Job Description
Who We're Looking For

We seek a mission-driven protector, someone who embodies vigilance, integrity, and elite operational discipline. You are a security-minded professional with a sharp intellect, exceptional communication skills, and a deep commitment to safeguarding people and assets. You thrive in dynamic environments, adapt quickly to evolving threats, and operate with unwavering discretion.

Your background may include executive protection, emergency response, military, law enforcement, or corporate security. What sets you apart is your mindset: proactive, analytical, and always ready.

Your Mission
  • Serving as the primary point of contact between clients, vendors, and other teams
  • Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow
  • Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally
  • Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries
  • Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles
  • Answering phone calls and disseminating the information to relevant parties
  • Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation
  • Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations
  • Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements
  • Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation
  • Ensuring compliance with safety standards, operational directives, and national and regional regulations
  • Resolving operational issues, client concerns, and service satisfaction matters
  • Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams
  • Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel
  • Exposure to sensitive and confidential information
  • Regular computer usage
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling

Qualifications
  • Either bachelor's degree or equivalent military experience
  • Strong understanding and direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
  • Excellent communication, decision-making, and leadership skills
  • 5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required)
  • 2-4+ years in a supervisory or managerial role
  • Strong Admin experience.
  • Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
  • Must be willing to sign an NDA and maintain strict confidentiality
  • FL D & G license
  • Must be able to communicate effectively, both verbally and in writing
  • Ability to maintain a professional demeanor during stressful situations
  • Must be able to quickly adapt and excel in dynamic situations
  • Demonstrated organizational and time management skills
  • Successful client management experience
  • A demonstrated history of effective conflict resolution skills
  • Ability to attend training events that fall outside normal work hours
  • Ability to work night shifts
  • Work Environment & Physical/Mental Demands
  • With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions
  • Ability to handle multiple tasks concurrently
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
  • Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
  • Frequent sitting and/or standing

Training
  • Training Schedule
  • All new hires will complete a mandatory training period from 9:00 AM - 5:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.

Elite Benefits
  • Medical, Dental, Vision, and Life Insurance
  • Competitive 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)

This Is More Than a Job. It's Calling

At Crisis24 - PSG, you don't just wear a badge, you carry a mission. You are part of a brotherhood and sisterhood of elite protectors who operate with precision, honor, and unwavering commitment. If you're ready to serve at the highest level, we invite you to apply.

Information Security
  • Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

About GardaWorld

GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020. GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
Learn more about GardaWorld
Industry
Founded
1984

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