Job Summary: The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned in North Beach/Chinatown/Mission Bay/Mission/Tenderloin. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills, who is sensitive to residents' needs and be able to inspire teamwork at sites. They must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.
Status: Full-time, Exempt, Regular
Location: San Francisco neighborhoods
Hours: Monday through Friday, general business hours and on-call 24-hrs. daily for emergencies in buildings
Salary: $117,479 - $123,662 annually; Comprehensive benefits
What You Will DoEssential Functions:
- Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
- Develop, monitor, and maintain annual site budget and capital improvement plans for each project
- Review and submit all financial/occupancy, monthly, quarterly, and annual reports to be completed on time
- Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
- Coordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projects
- Lead marketing and oversee lease-up of new or existing properties
- Work collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
- Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
- Assist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
- Work closely with Director of Property Management in decision making on portfolio operational performance and standard
- Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
- De-escalate and mediate resident grievances in a timely and professional manner
- Conduct regular site visits and attend resident meetings if needed
Job Responsibilities: Personnel/Finance:
- Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
- Coordinate interview and selection process for on-site staff and address personnel management issues
- Develop, monitor, and maintain annual budget and capital improvement plans for each project
- Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
- Audit end of month reports at Yardi system and prepare quarterly variance reports for each property
- Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases
Property Management:
- Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
- Work with Asset Management, Housing Development and Resident Services on rehab, construction, and relocation project
- Lead marketing and oversee lease-up of new or existing properties
- Monitor rent roll, receivables, and approve invoices
- Work collaboratively with Facilities Manager, Property Managers and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
- Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department's Performance Standard
- Participate in legal proceedings such as evictions or resident disputes
- De-escalate and mediate resident grievances in a timely and professional manner
- Host portfolio meeting in a regular basis
- Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
- Respond to building emergencies as necessary (by phone)
- Represent organization with residents
Supervisory Duties:
- Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
- Recruit, interview, and hire for vacancies in directly supervised positions
- Write performance reviews and develop annual work goals for staff supervised
- Ensure staff know and follow safe work practices and policies
- Develop performance tracking systems for properties assigned
- Conduct regular site visits and attend resident meetings if needed
- Maintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issues
- Coordinate all monthly, quarterly, and annual reports to be completed on time
- Assist Director of Property Management in developing and implementing training system such as, change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
- Work closely with Director of Property Management in decision making on departmental policies and portfolio operational performance and standard
- Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio
Other:
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies and procedures, including safe work practices
- Other duties as assigned
What You Bring- Strong interpersonal and supervisory skills
- Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
- Sensitivity to challenges facing low-income and monolingual residents
- Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone)
- Excellent communication skills, both verbal and written
- Budget preparation and analysis skills
- Ability to manage conflict and stressful situations
- Capacity to work independently and exercise own judgment in problem-solving
- High level of motivation, initiative and flexibility
- Ability to work with people of diverse social and ethnic backgrounds
Education and Experience (Minimum Qualifications)- Four (4) years experience in affordable residential Property Management
- Five (5) years supervisory experience and a solid understanding of personnel management
- Extensive experience developing, monitoring, and reporting on budgets
- Excellent organizational, administrative, financial, and communication skills (written and verbal)
- Experience in managing low income/affordable residential property
- Knowledge of HUD, HCD, SF Housing Authority, SF Mayor's Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
- Demonstrated experience with low-income populations
- Proficient in Microsoft Word, Excel, and Property Management Software
- Familiarity with the neighborhood of the portfolio
Preferred Qualifications- Experience working in the nonprofit sector
- Certified Occupancy Specialist (COS)
- Tax Credit Specialist (TCS)
- Public Housing management experience
- Asset Management/Compliance Management/Facility Management experience
- Experience in managing commercial properties
- Bilingual in Chinese/Spanish/English
