The Hartford Financial Services Group, Inc

Property Quality and Improvement Consultant

The Hartford Financial Services Group, Inc • $78K — $118K *
US-Anywhere
+ 2 other locationsRemote
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of property claims and estimating experience required
  • Preferred background in large loss or major case handling
  • Bachelor's degree preferred
  • Familiarity with Xactimate and related estimating tools
  • Proficiency in Excel for data analysis and trend identification
  • Strong knowledge of building repairs and applicable regulations
  • Effective communication skills for influencing and collaboration

Responsibilities

  • Audit damage estimates across the property claims line of business
  • Ensure accuracy and consistency in audit processes and reporting
  • Identify and implement enhancements to audit and reporting practices
  • Collaborate with various teams for detailed review of claims and assessments
  • Execute the RIS operating plan and produce timely reporting
  • Participate in on-call CAT activities and special projects
  • Create impactful reports summarizing audit findings and trends

Benefits

  • 100% remote work opportunity with a preference for Dallas, TX
  • Company vehicle provided for travel purposes
  • Overnight travel required approximately 30-40% of the time
Full Job Description
Reinspector Auto Property - QR08CE

Property Claims - Quality and Improvement Consultant

The Property Quality and Improvement Consultant ~ Claims Quality Solutions (CQS) is responsible for auditing damage estimates across the Property Claim line of business, with a specific focus on building estimates completed by OCRs, Independent Adjusters, Preferred Vendors, and Inside Claim Handlers. This role reports to the Claims Quality and Improvement Property Manager within the CQS organization. This role is 100% remote and may be based in Texas or Oklahoma (Dallas, TX is preferred).

Quality Process & Reporting
  • Add value to our Claim Excellence, Field Operations, and Performance Analytics organizations through accurate, timely audit processes and high-quality, impactful reporting.
  • Ensure the accuracy and consistency of reinspection reviews, audit processes, and reporting.
  • Identify, develop, and implement audit and reporting enhancements where appropriate.
  • Partner effectively with RIS team members to deliver calibrated results, including a thorough review of all relevant information such as estimates, file notes, photos, reporting conclusions, EQI ratings, and dollar variances.


Leadership
  • Consult, influence, and partner effectively with Claim Operations, Claims Supplier Management, Training, and Performance Analytics organizations.
  • Stay current on issues that may impact the team, including industry and marketplace trends, organizational strategy, and leadership priorities.
  • Demonstrate key leadership competencies in the day-to-day execution of CQS objectives, including self-development, building partnerships, and driving execution.


Productivity
  • Successfully execute the agreed-upon RIS operating plan, including ad hoc activities and targeted reviews, throughout the year.
  • Demonstrate and promote an "open for business" and "customer service" mindset within CQS.
  • Produce timely reports across all estimating sources within the Quality and Improvement Consultant's territory.
  • Participate in CAT activity and other special projects as an on-call resource.


Analysis and Reporting
  • Produce high-quality, impactful reports that clearly articulate audit findings, identify trends, highlight strengths and opportunities, and include an appropriate level of root-cause analysis.
  • Clearly present data and supporting analysis, integrating information from other sources (e.g., Actuary, other CQS work) to test and/or validate RIS findings.
  • Clearly articulate and apply the DQI (Define, Quantify, Inform) methodology in reinspection reports.


Qualifications
  • Minimum of 5 years of Property claims and estimating experience required.
  • Large Loss/Major Case experience preferred.
  • Bachelor's degree preferred.
  • Working knowledge of Xactimate and other estimating tools used by Claim Handlers, Team Leaders, Managers, and Quality and Improvement Consultants.
  • Working knowledge of ECOS, EDM, and related automation tools and processes.
  • Advanced building estimation technical skills, with strong industry knowledge related to building repairs and the applicable legal and regulatory environment.
  • Proficiency in Excel with experience in data analysis and trend identification.
  • Demonstrated business expertise in claim handling skills and decision-making capabilities.
  • Strong internal and external customer service orientation.
  • Self-motivated with a demonstrated commitment to excellence.
  • Results-driven mindset that fosters positive teamwork and strong working relationships.
  • Effective written and verbal communication, with the ability to influence team members and business partners.
  • Strong analytical, writing, and presentation skills.
  • Overnight travel required: approximately 30-40%.


Additional Information

The Property Claims - Quality and Improvement Consultant role is 100% remote and may be based in Texas or Oklahoma (Dallas, TX is preferred). A company vehicle is provided. Overnight travel of approximately 30-40% is required.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$78,800 - $118,200

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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