Job Title:

Company:

Prologis

Real Estate & Customer Experience Manager, Mt. Laurel, New Jersey

A day in the life

The Real Estate & Customer Experience Manager is part of the Customer Experience Team supporting approximately 11 million square feet of industrial buildings in the Monroe/Cranbury market. The role manages customer relationships across a diverse portfolio, including customers in e-commerce, logistics, and warehouse operations, while helping maintain safe, well-managed properties and a responsive customer experience. This position works with a local team of approximately 13 employees and partners with customers, vendors, and internal stakeholders to address property operations, lease obligations, financial performance, and service needs. The role also identifies opportunities to connect customer needs with Prologis value-added products and services.

Key responsibilities include:

• Manage customer relationships by clearly communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, including Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe, well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Building blocks for success

Required:

• Valid driver's license with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of New Jersey or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.
• Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
• Ability to adapt to changing priorities and support new company initiatives.
• Ability to work extended hours when required and be on call for emergencies.

Preferred:

• 5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
• Experience with property transitions, portfolio acquisitions, or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes.
• Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Range of: $98,600 - $127,200. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

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