ESSENTIAL JOB DUTIES:

• Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

• Providingsuperior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Complete lease/renewal paperwork toensurecompletiontocompany standards.

• Track and evaluate advertising, and all client traffic.

• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel,in order tomaximize their engagement and minimize turnover.

• Driving revenues with your thorough understanding and analysis of competition and developmentof creative marketing programs.

• Leadingbyexample. Instilling,maintaining, and modelingCushman& Wakefield9s mission to be the best national management company.

• Supervise day-to-day operations ofthe entireon-site team, ensuring that all policies and procedures are being followed.

• Maintain effective on-site staff through interviewing, hiring, and coachingteamas necessary.

• Maintain residents' filesin accordance withcompany'sstandards.

• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

• Manage andmaintainall aspects ofoverallcommunity budget and finances.

• Work with leasing staff to ensure that leasing/marketing goals arebeing met.

COMPETENCIES:

• Effective communication and customer service skills

• Computer literate, including Microsoft Office Suite and internet navigation skills

• General office, bookkeeping and sales skills and excellent oral and written communication skills

• Determineleasing opportunitiesofstaff and work on goal setting, improving the performance of each staff member.

• Supervise day-to-day operations ofteam, ensuring that all C&W policies and procedures arefollowed.

• Work with leasing staff to ensure that leasing/marketing goals arebeing met.

• Be able to manage a team

• Perform any other related duties asrequiredor assigned.

IMPORTANT EDUCATION

• Bachelor9s Degreepreferred.

• Real Estate License preferred.

IMPORTANT EXPERIENCE

• 3+ years of Property Management experience

• 3+ years of Management experience

WORK ENVIRONMENT

This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filingcabinetsand fax machines. Regularly required to travel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may berequiredto travel outside between buildings in varying outdoor weatherconditions.The employee may also be regularlyrequiredto remain in a stationary position (sit or stand) for 85% of the time;regularlyoperateoffice machinery.The employee must be able to travel up to15 %of the time. Travel may vary in frequency and duration. The employee mustdemonstratethe ability to exert up to 25 pounds occasionally, and/or up to 25 poundsfrequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHERDUTIES

This job description is not designed to cover orcontaina comprehensive list of activities,dutiesor responsibilities that arerequired ofthe employee. Other duties,responsibilitiesand activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire

• 40 Hours Sick Time annually; prorated upon hire

• 2 Volunteer Days annually to give back to causes important to you and your community

• 12+ Company Holidays annually

• Paid Parental Leave to support you and your family

• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, andearly accessto pay, to support your health and wellbeing

• Company Discounts Program offering savings with many major retailers and service providers

• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth

• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them