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Essential Job Functions - Engage with property owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day-to-day property operations.
- Communicate with residents in a timely manner to address their concerns effectively.
- Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents.
- Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment.
- Recruit, train, and lead a unified team to ensure streamlined property operations.
- Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations.
- Conduct regular property inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager.
- Supervise ongoing construction for new buildings.
- Negotiate service contracts and ensure adherence to contractual obligations.
- Be available after-hours for emergencies, resource coordination, and implementation of corrective action.
- Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
- Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports.
- Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible.
- Process invoices through the AP system and manage vendor payments.
- Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
- Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
- Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
- Position may be required to perform duties outside their normal responsibilities as needed.
Qualifications- Bachelor's degree in business, marketing, real estate, or finance or equivalent experience.
- A minimum of 5 years of multifamily residential property management experience.
- Proficiency in navigating computers and property management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
- Technical knowledge of building operations and maintenance.
- Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Work authorization (required)
- Must be available to work weekends (Saturdays and Sundays) as needed.
In addition to base compensation, significant incentive pay and full benefits packages are available.
Annual Salary Range - $125,000 - $135,000
