Property Claims Supervisor (Remote)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Kenan Johnston

Compensation: $79,000 - $85,000 / year

Description

What's in Store
We are on the lookout for an experienced Property Claims Supervisor to join our team. As the Property Claims Supervisor, you will be responsible for overseeing a team of claims professionals handling property-related claims, including commercial property losses and other first-party property exposures. This role ensures claims are handled in accordance with company policies, client service standards, and regulatory requirements while maintaining operational efficiency and high-quality claim outcomes. In addition, you will provide leadership, technical guidance, and performance oversight for property claims adjusters while supporting effective claim resolution, cost management, and strong client relationships.

Key Responsibilities

Team Leadership & Development

• Supervise and support a team of property claims adjusters across multiple levels of claim complexity.
• Provide coaching, mentoring, and technical guidance to support adjuster development and performance.
• Conduct performance evaluations, training sessions, and ongoing feedback discussions.
• Assist with hiring, onboarding, and workload distribution across the claims team.

Claims Oversight

• Monitor claims handling activities to ensure compliance with company guidelines and client expectations.
• Review high-exposure or complex property claims and provide guidance on claim strategy and resolution.
• Approve claim settlements within assigned authority limits.
• Ensure appropriate reserve setting, claim documentation, and investigation practices.

Operational Performance

• Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures.
• Identify opportunities for operational improvements and implement best practices across the claims team.
• Support leadership with reporting and performance insights related to property claims operations.

Client & Stakeholder Collaboration

• Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters.
• Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics.
• Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.

Compliance & Quality Assurance

• Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements.
• Support internal audits, quality assurance reviews, and operational compliance initiatives.

This is a full-time, remote role.

Skills, knowledge & expertise

• 5+ years of property claims handling experience
• Adjuster licensing as required by jurisdiction
• Strong knowledge of property claims investigation, evaluation, and settlement practices
• Experience handling complex or high-value property claims preferred
• Excellent leadership, communication, and decision-making skills
• Experience with Xactimate preferred
• Prior supervisory or leadership experience preferred
• Experience handling commercial or large-loss property claims preferred
• Familiarity with property estimating tools and vendor repair networks preferred
• Industry designations such as AIC, CPCU, or equivalent preferred

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.