Assurant

Property Claims Manager

Assurant$88K — $147K *
US-Anywhere
+ 2 other locationsRemote
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • P&C Adjusters License required
  • Bachelor's degree or equivalent experience
  • 3+ years in P&C claims process
  • 2+ years of supervisory or management experience
  • Strong technical knowledge in property claims preferred

Responsibilities

  • Lead and mentor team in property and casualty claims handling
  • Set and reinforce productivity and quality standards
  • Coach associates on policy interpretation and claim resolution
  • Identify trends and improve team effectiveness using data
  • Guide the team through workflow changes and new technologies
  • Manage escalated customer issues and ensure timely follow-up
  • Collaborate with internal teams and external stakeholders

Benefits

  • Remote work flexibility
  • Ongoing training and development opportunities
  • Supportive team environment focused on growth
  • Engagement with diverse teams and clients
  • Potential for career advancement within the organization
Full Job Description
We are looking for a technically strong, people-focused P&C Claims Manager to lead a team of claim adjusters through high-quality claim handling, coaching, and ongoing change. In this role, you will help associates grow their technical confidence, apply policy accurately, tell the claim story clearly, and deliver consistent service in a fast-moving claims environment.

This is a great opportunity for a leader who enjoys developing people, using data to solve operational challenges, and helping a team stay future-ready as workflows, tools, and business needs continue to evolve.

What will be my duties and responsibilities in this job?
  • Lead, coach, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
  • Set clear expectations, reinforce productivity and quality standards, and coach to behaviors that drive strong claim outcomes.
  • Support technically sound coverage decisions by coaching associates on policy interpretation, estimate review, documentation, and claim resolution.
  • Use data, quality reviews, and operational observations to identify trends, remove barriers, and improve team effectiveness.
  • Lead through change by helping the team adapt to evolving workflows, technology usage, claim assignments, and business priorities.
  • Resolve escalated or non-routine customer issues, support complaint resolution, and ensure timely follow-up occurs.
  • Partner across internal teams, vendors, clients, TPAs, and other claims leaders to support business needs and maintain effective working relationships.
  • Handle additional duties, projects, training, and development activities as business needs require.


What are the requirements needed for this position?
  • P&C Adjusters License
  • Bachelor's degree or equivalent experience
  • A minimum of 3 years of experience working in the claims process in a P&C environment
  • A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.


What other skills/experience would be helpful to have?
  • Property claims technical expertise, including the ability to coach others on coverage, policy interpretation, and claim file quality.
  • Experience using Xactimate to review and/or write property or contents estimates.
  • Carrier claims experience preferred; IA, vendor, CAT, or high-volume claims experience may also be helpful.
  • Experience leading through change, ambiguity, or transformation while keeping teams engaged and accountable.
  • Comfort using data to identify trends, evaluate operational impact, and recommend practical solutions.
  • Leadership courage, strong communication skills, and the ability to have direct, constructive coaching conversations.
  • Bilingual a plus.


What are the working conditions and physical requirements of this job?
  • General office demands


#LI-Remote

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Pay Range:
$88,000.00 - $147,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

About Assurant

The Warranty Group is the world’s premier provider of extended service plans and related benefits, with operations in 33 countries and 1800 employees. We have $5 billion in assets with almost $2 billion in revenues (2010). Our wholly-owned subsidiary, Virginia Surety Company, Inc., is rated "A-" Excellent by AM Best Company, as is our UK based company, London General Insurance. By providing underwriting, claims administration and marketing expertise, The Warranty Group is a global single-source solution for manufacturers, distributors and retailers of consumer goods including autos, homes, consumer electronics, medical devices, furniture and appliances as well as financial institutions. We partner with our clients to drive revenue through customer acquisition and retention, while providing financial modeling and regulatory services. The Warranty Group is a unit of Onex Corporation (TSX:OCX), one of Canada's largest publicly-held companies with assets of $40 billion, revenues of $35 billion, and 212,000 employees worldwide(2011).

Assurant Careers

Joining Assurant means becoming part of a team that is committed to supporting your career growth and innovation in the insurance sector. As a global provider of risk management solutions, Assurant is where professional aspirations meet opportunities for real impact.

Work You’ll Do

At Assurant, you’ll be part of a culture that cherishes diversity and is grounded in our commitment to helping you thrive. We offer a variety of job opportunities that allow you to bring your whole self to work every day. From entry-level positions to leadership roles, Assurant is keen on hiring top talent to drive our mission forward.

Explore Our Job Opportunities

Whether you're looking for a full-time position or an internship, Assurant provides a platform to enhance your skills and push the boundaries of what's possible. With a focus on innovation and leadership, our team is constantly looking for ways to foster growth and improve our services.

Professional Growth and Development

Assurant is dedicated to your professional development. We provide comprehensive benefits and diversity training that ensure you have the tools needed for success. Our leadership programs are designed to cultivate your skills and help you ascend in your career through a variety of learning and networking opportunities.

Join Our Team

Assurant is not just a company; it's a community. We are committed to building a team that reflects our values of respect and inclusivity. Our hiring process is straightforward and respectful, designed to assess your skills and ensure a good fit for both parties. Prepare your resume, ace the interview, and join a team that’s ready to support you from day one.

Innovation at Assurant

At the heart of Assurant’s operations is a drive for innovation. Our employees are encouraged to think big and work together to solve challenges. This collaborative environment is ideal for those who are solution-driven and eager to make an impact in the industry.

Stay Connected

Discover more about the exciting career opportunities at Assurant by visiting our Jobs and Careers page. Stay up to date with the latest company news, and don’t miss out on the chance to become part of a leading global provider in risk management solutions.

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Learn more about Assurant
Size
15,600 employees
Market Cap
$6.4 billion
Industry
Net Income
$441.8 million
Founded
1892
5 Year Trend
+6.2%
Revenue
$10 billion
NASDAQ

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