ESSENTIAL DUTIES AND RESPONSIBILITIES:- Provide mentorship to claims service team. Report directly to National Claims leader.
- Development and implementation of procedures, processes, and reporting practices
- Handling of high-profile claims for top accounts and others as necessary
- Engagement to assist local claim consultant in managing a complex claim. Will not take over handling of file however.
- Build trust with external and internal management teams through direct interactions and presentations
- Provide and support clients with claims solutions specific to their business operations
- Assist account executives, agents and client service units with managing clients' potential exposures
- Assist with marketing of claims services to prospective new accounts
- Communicate and strategize with account executives, client services, insureds, carriers, TPAs, adjusters
- Assist national claims to manage all vendor relationships working with department
- Review policies to determine coverage for appropriate reporting
- Develop, initiate and manage system enhancements and improvements
- Maintain and develop reporting for executive management, client service units
- Communicate with executive management, account executives, agents and client services regarding potential large losses and denials
- Navigate various carrier databases
- Hands-on interaction with client service and product servicing units
- Review carrier coverage position letters and as appropriate create correspondence disputing the carrier position
- Ability to present at RFPs, client presentations and Webinars
- Responsible for creating own correspondence
- Perform other specific duties as assigned
REQUIREMENTS: - 7+ years of experience in personal and commercial insurance claims is required
- Experience handling claims across multiple commercial lines policy types and client industries
- Extensive technical knowledge of insurance policies and coverage triggers
- Bachelor's degree OR equivalent relevant working experience is required
- Prior leadership/management experience is highly preferred
- Active Illinois Property & Casualty License or ability to obtain one within 90 days of employment is required
- Professional insurance designations are highly preferred
- Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
- Strong customer service, organization and time management skills
- Strong decision making and problem-solving skills
The expected salary range for this position is $150,000 to $160,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department General Management
Required Experience: 7-10 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
