ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide mentorship to claims service team.  Report directly to National Claims leader.

• Development and implementation of procedures, processes, and reporting practices

• Handling of high-profile claims for top accounts and others as necessary

• Engagement toassistlocal claim consultantin managing a complex claim.  Will not take over handling of filehowever.

• Build trust with external and internal management teams through direct interactions and presentations

• Provide and support clients with claims solutions specific to their business operations

• Assistaccount executives, agentsand client service units with managing clients’ potential exposures

• Assistwith marketing ofclaims services to prospective new accounts

• Communicate and strategize with account executives, client services,insureds, carriers, TPAs, adjusters

• Assistnational claims to manage all vendor relationships working with department

• Review policies todeterminecoverage for appropriate reporting

• Develop,initiateand manage system enhancements and improvements

• Maintain and develop reporting for executive management, client service units

• Communicate with executive management, account executives, agents and client servicesregardingpotential large losses and denials

• Navigate various carrier databases

• Hands-on interaction with client service and product servicing units

• Review carrier coverage position letters and asappropriate createcorrespondence disputing the carrier position

• Ability to present at RFPs, clientpresentationsand Webinars

• Responsible for creating own correspondence

• Perform other specific duties as assigned

REQUIREMENTS: 

• 7+ years of experience in personal and commercial insurance claims is required 

• Experience handling claims across multiple commercial lines policy types and client industries 

• Extensive technical knowledge of insurance policies and coverage triggers 

• Bachelor’s degree OR equivalent relevant working experience is required 

• Prior leadership/management experience is highly preferred 

• Active Illinois Property & Casualty License or ability to obtain one within 90 days of employment is required 

• Professional insurance designations are highly preferred 

• Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint) 

• Strong customer service, organization and time management skills 

• Strong decision making and problem-solving skills 

The expected salary range for this position is $150,000 to $160,000  and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.