About the role:

You will be responsible for developing optimal prompts and context management strategies for a variety of tasks involving large language models (LLMs) for our customers. You will work closely with our Customer Success and Services team to tweak prompts, troubleshoot bugs, and assist with implementing our platform. This includes reviewing conversations with our Superhumans and reviewing feedback in order to edit and author complex, dynamic prompts within our dialogue platform. You will also document your work and teach others within the company. As the landscape evolves and the company grows, we expect this role to adapt accordingly. We're looking for someone who is eager to grow with us, become the company expert in this area, and proactively lead initiatives once up to speed. We are especially focused on candidates with prompting and writing/copy-heavy experience, even if you are less technical on the coding side.

Responsibilities

• Research, Document, Test, and Ideate: Explore the best ways to achieve our customers' goals using LLMs and other AI tools.
• Master Our Dialogue Platform: Become an expert, answer questions, and train others on prompting both within and outside of our platform.
• Train Our AIs: Utilize prompting, knowledge-base creation, and fine-tuning to enhance our AI capabilities.
• Prototype Development: Create small-scale prototypes using Python and low-code automation tools to test complex prompting and data workflows.
• Multi-Media Prompting: Develop prompting strategies and workflows that include various types of media (images, video, etc.), with a focus on LLMs and text embedding models.

Requirements

• Experience: 3-5 years of relevant experience in AI, LLMs, natural language processing, conversation design, or related fields.
• Exceptional Communication Skills: Ability to quickly produce impeccable write-ups or slideshows documenting your work.
• Mastery of LLM Prompting: Strong experience with LLM prompting, particularly with OpenAI and Anthropic models. This includes hands-on experience with APIs and mastery over prompt parameters and components-not just using ChatGPT or Claude.
• Basic Coding Skills: Proficiency in Python for quick prototyping. Comfort with interacting with APIs and incorporating them into your prototypes.
• Low-Code Automation Tools: Experience with low-code automation tools such as Zapier, Retool, or Make (formerly Integromat) is a plus.
• Additional Skills: Copywriting, data science, and software engineering skills are a plus

Qualities:

• Attention to Detail: You notice the small things that others might miss.
• Creativity: You love hacking together prototypes and exploring new ways of doing things.
• Phenomenal Communicator: Excellent at documentation and conveying complex ideas clearly.
• Critical Thinker: Able to quickly understand and master new concepts and solve problems effectively.

Details:

• Location: Fully remote position with optional workspaces available in New York City and San Francisco, California.
• Working Hours: Must be available to work standard Eastern Time business hours (9 AM to 5 PM ET).
• Salary Range: $80,000 - $150,000 USD, depending on experience. Actual compensation packages within this range are based on a variety of factors including but not limited to skill set, years and depth of experience, certifications, and specific location.
• Employment Type: Full-time preferred, but contract work may be available.

Why Join Us:

• Remote-first, fast-moving culture with ownership, autonomy, and impact from day one
• Fine-tune your AI-whispering skills with real-world impact
• Work at the intersection of AI research, infrastructure, and real-time human-AI interaction
• Design for a product that lives at the intersection of visual design, voice, motion, and intelligence

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