Job Summary

The Project Manager supports the successful customer-facing implementation of ZOLL's technology solutions in fast-paced emergency healthcare environments. In this role, you will plan, coordinate, and manage implementation activities in partnership with experienced project managers, cross-functional teams, and EMS customers who operate under constant pressure. Success requires strong organizational skills, a willingness to learn, and comfort working in environments where processes, timelines, and project details may continue to evolve. This role is ideal for a developing project manager who is eager to build foundational project management skills, gain exposure to the product development lifecycle, and grow within a mission-driven organization supporting emergency medical services.

Essential Functions

• Provide management oversight for each project assigned

• Ability to manage multiple projects or project phases simultaneously

• Manage customer relationship during the project

• Understand and communicate the project schedule to internal and customer project teams and resources

• Manage to the contract to assure compliance

• Proactively identify and mitigate risk

• Maintain the project plan and its associated components with frequent updates to internal and customer stakeholders

• Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress.

• Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges.

• Assure successful acceptance and closure of the project

• Maintain a high standard of customer service, evidenced by consistently achieving high customer satisfaction ratings upon project completion

• Assure accurate revenue recognition and accounting relating to each project assigned, as appropriate

• Understanding of and adherence to internal accounting and security requirements, HIPAA and revenue recognition standards

• Travel to customer sites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closure meetings as necessary.

• Represent the company in a professional and competent manner, always, as corporate liaison

• Manage customer expectations and develop internal and external relationships

• Continue to learn and apply project management methodologies and best practices.

• Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes.

• Ongoing contribution to team knowledge sharing

Required/Preferred Education and Experience

• Bachelor's degree in business, IT, healthcare, or related field preferred

• 3+ years of external customer-facing project related experience required

• Experience in IT, healthcare, or software support is highly desirable.

Knowledge, Skills and Abilities

• Base understanding of PMI concepts

• Proficiency using personal computers and applications such as Salesforce, Office 365, Excel, SharePoint and other software

• Detail orientated and strong organizational skills

• Maturity of judgment under pressure and the ability to work independently and make sound decisions

• Strong desire to learn project management practices, healthcare workflows, and technical concepts, with the ability to apply new knowledge quickly.

• Ability to negotiate successfully with customers and vendors

• Balance structure with flexibility to support successful outcomes in real-world implementation scenarios.

• Strong written and verbal communications skills with excellent professional presence

• Solid business acumen with a high level of decision-making skills and the ability to maintain a proactive approach to continuous process improvement

• Ability to manage numerous activities within time constraints and deadlines

The annual salary for this position is:
$74,000.00 to $110,000.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.