Job SummaryThe Implementation Project Manager is responsible for leading successful Implementation Projects. Key responsibilities include coordinating and prioritizing project tasks, managing timelines, maintaining project plans and communicating status to clients and senior management.
Duties & ResponsibilitiesThe duties of this position include, but are not limited to:
- Provide all project management services for the implementation, including project planning, resource planning & management, communication plan, and securing of support needed from other departments
- Maintain awareness of projects that are currently being implemented to drive Implementation projects to successful completion
- Provide open communication and establish relationships with clients during the implementation process
- Assign projects tasks to Implementation Guides and verify the completion of tasks.
- Set project schedule and provide clients with visibility to the project schedule using approved project management tools
- Resolve conflict related to the project schedule
- Prepare and track all formal project correspondence to and from the customer and distribute relevant information to management and the project team as applicable
- Provide project status updates to clients and necessary project task leads
- Serve as an escalation point for clients and Implementation Guides
- Review and follow up on any client issues
- Ensure projects meet set deadlines
- Be available to clients after hours & on weekends for Emergency Go-Live Support
- Facilitate project meetings including meetings with internal team members and client representatives. Coach, motivate and guide team members to complete tasks and meet deadlines
- Ensure the Implementation Guides can effectively manage the project tasks that are assigned to them
- Provide status updates on projects to the Senior Project Manager and Director of Implementation
- Seek ways to improve the Implementation process
- Participate in creating and updating documentation related to project management processes
Required Skills- Strong written, verbal and non-verbal communication skills, especially conveying complex information in an understandable manner
- Excellent organizational skills with the ability to manage and track multiple projects simultaneously
- Ability to quickly learn new concepts and adapt to new protocols
- Proficient interpersonal and customer service skills
- Exceptional organizational skills and attention to detail
- Ability to lead clients to solutions within the framework of defined Implementation processes
- Outstanding time management skills with a proven ability to meet deadlines
- Ability to anticipate and solve issues before they occur or become critical
- Strong supervisory and leadership skills
- Ability to prioritize tasks and to delegate them to the appropriate parties
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite
- Experience with Project Management platforms and philosophies
