Job DescriptionAbout the roleWe are looking for a seasoned, experienced leader to step up and liaise between clients and our development hubs, organize our project activities, set client expectations, prioritize operations, and ensure quality delivery.
Job Requirements- Manage a portfolio of events at any given point in time and plan event delivery schedules
- Full event life cycle ownership: successful event delivery will include full-service delivery from handover from pre-sales to post-event closure calls
- Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Work with development and event set-up teams to ensure event customization and client requests are delivered on time
- Report on event success criteria results, metrics, test and deployment management activities
- Employ project management practices and engineer processes to ensure the team can deliver high-quality results to each client to compel them for renewals
- Prepare estimates and detailed project plans for all phases of the project
- Procure adequate resources to achieve project objectives in planned time frames
- Manage the day-to-day project activities and resources and chair the project management team meetings
- Provide status reports regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership
- Understand inter-dependencies between technology, operations, and business needs
- Ensure technical accuracy, scalability, and quality of the event through collaboration with development teams
- Measure and optimize processes to increase the renewal rate of customers and their satisfaction scores
- Conduct post-event calls to collect candid feedback from customers, capture testimonials & create follow-up actions on each feedback item
- Develop and deliver progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, and key stakeholders
- Coach, mentor, motivate, and supervise project and program team
Required Skills- Bachelor's Degree in appropriate field of study or equivalent work experience
- Excellent communication skills
- Minimum 2-3 years of project management experience, including tracking and planning projects
- Minimum 2years of experience working with business stakeholders within a cross-functional team
- Interpersonal skills to influence and spur change, facilitate and enhance performance
- Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities
