The Operations Project Manager within the Transformation Office is responsible for supporting Valeris' enterprise-wide modernization efforts, including owning the Operations workplan to migrate Hub Clients from legacy platforms to the new CRM. This role manages cross-functional coordination, drives execution across discovery, design, and build phases, ensures operational and client readiness, and supports governance processes in partnership with internal teams and external vendors. The Operations Project Manager will work closely with Operations, IT/Tech, Product, GTM-Commercial, and Vendor partners to ensure effective planning, communication, and delivery of key program milestones.
Key Responsibilities:Program & Project Delivery- Prepare materials for weekly workstream meetings, cross-functional updates, and Steering Committee meetings
- Ensure deliverables align with the scope, timelines, and quality expectations Support the planning and execution of major technology transformation initiatives, beginning with the migration of Hub Clients from legacy platforms to the Next Gen Platform
- Participate in and coordinate discovery, design, and build workshops; document decisions, track actions, and maintain project artifacts
- Develop and manage project plans, schedules, RAID logs (Risks, Actions, Issues, Decisions), and status reports
Cross-Functional Collaboration- Coordinate activities across Operations, IT, Product, Commercial, Finance, and vendor teams
- Track operational and technical tasks to ensure accountability and timely execution
- Partner with Operations to support go-live readiness, change management activities, and client communication workflows
- Help facilitate alignment across diverse stakeholder groups to maintain program momentum
- Utilize Valeris' values as the driving force behind the team's success
- Perform additional tasks or projects as assigned
Client Migration & Readiness- Manage the planning and execution of client migrations across legacy platforms (e.g., Lynk, CLS, QuickPath) to the Next Gen platform
- Assist in identifying client-specific dependencies, readiness activities, and cutover tasks
- Work with Operations and client-facing teams to ensure a smooth transition and minimal disruption
Governance & Vendor Management- Support program governance processes, including scope management, decision tracking, and progress reporting
- Work directly with vendor project managers to align deliverables, timelines, scope, risks, and assumptions
- Ensure documentation and reporting meet program management standards and leadership expectations
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
Qualifications:- Bachelor's degree in Business, Information Technology, Healthcare Administration, or related field; or equivalent work experience
- 5+ years of project management experience in technology, operations, or transformation programs
- Strong communication skills with the ability to present to executives and collaborate across diverse stakeholder groups
- Demonstrated ability to manage vendors, track deliverables, and coordinate cross-functional activities
- Strong analytical and problem-solving skills; ability to interpret data and identify risks or gaps
- Experience using project management tools (e.g., Jira, Smartsheet, MS Project, Confluence)
- Internal candidates with these qualifications are encouraged to apply
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
