Job Description
As one of our Project Managers, you’ll have an exciting opportunity to use best-in-breed PM tools to help us coordinate and deliver on a variety of deployment activities. You’ll work closely with other Project Managers, Clients, Developers, and internal teams to ensure successful implementations and delivery on customized solutions. PM is responsible for managing medium-to-large projects or multiple smaller initiatives simultaneously. Responsible for all aspects of assigned projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.
Location- Hybrid (3 days in office, 2 days remote): Jacksonville, FL or Milwaukee, WI or Atlanta, GA Only
What you9ll be doing:
Client Relationship Management
Support client engagement activities including status reviews, roadmap walkthroughs, and scheduled check-ins for an assigned set of financial institution clients on the Digital One platform.
Assistin preparing for andparticipatingin client meetings, status reviews, and escalation conversations alongside Delivery partners, Sr. Execs
Build working relationships with client stakeholders at the operations and project management level, with exposure to senior client contacts over time.
Helpidentifyclient satisfaction risks and escalate proactively with supporting context to the delivery and account teams.
Product Strategy & Roadmap
Support maintenance of the Digital One product roadmap for assigned client segments, capturing client-specific needs and escalating prioritization tradeoffs to senior product leadership.
Document client pain points and feature requests as well-structured product requirements and user stories.
Partner with program and deliverypartnersto ensure on-time, on-scope delivery of client-committed features and enhancements.
Contribute to the Digital One platform backlog through structured client feedback
Delivery Governance
Coordinate with program and delivery partners to track progress on client-committed features and flag risks totimelines early.
Maintainaccuratevisibility into client-facing release schedules and communicate updates clearly to internal and client stakeholders.
Follow up on action items across cross-functional teams to keep delivery moving forward.
What you bring:
Required Qualifications
5+ years of project management experience, with at least 4 yearsinbanking, financial services, or fintech.
Demonstrated experience working directly with financial institution clients in a client-facing or embedded PM capacity.
Working knowledge of digital banking platforms, online/mobile banking, or core banking concepts.
Comfortable managing client relationships andparticipatingin client-facing conversations with supervision and support.
Familiarity with agile product delivery methodologies (Scrum,SAFe, or equivalent).
Clear written and verbal communication skills; able to prepare client-facing materials and meeting summaries.
Ability to work across teams and follow through on cross-functional commitments.
Bachelor9s degree in Business, Finance, Computer Science, or a relatedfield;or equivalent professional experience.
Preferred Qualifications
Exposure to FIS Digital One, Q2, Backbase, Temenos, Finacle, or comparable digital banking platforms.
Familiarity with API-based integrations, digital channel delivery, or online/mobile banking feature sets.
Experience supporting aclientimplementation, onboarding, or product rollout in a fintech or banking technology context.
Basic understanding of agile ceremonies, backlog management tools (e.g., Jira, Azure DevOps), and product documentation.
CSPO, CSM, PMP or related project management certificationa plus.
What we offer you:
A career at FIS is more than just a job. It9s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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