Overview  
The Project Manager is responsible for ensuring the successful onboarding of new customers and “pod” leadership to ensure ongoing success of deployments. Upon transition from sales, they are 100% responsible for delivery and activation of all sold services by coordinating internal and external resources. Services include but are not limited to Access Control, Intrusion, CCTV, Fire alarm, Network, VOIP, and Audio systems. The Project Manager will oversee the day-to-day installation activity and act as a liaison between the customer and company operations. During deployment they will communicate and document status of assigned projects on a committed schedule.    

Responsibilities  

• Plan overall deployment and implementation of assigned projects including 

• Detailed and phased project deployment plan 

• Forecasted target dates 

• Site level task identification 

• Communicate with customer representatives regarding schedule and progress of the project to maintain a close working relationship in meeting the project requirements 

• Attend and participate in meetings and conference calls with customers and internal teams as directed 

• Identify inefficiencies and create processes to improve upon 

• Coordinate labor, material, and permits required to complete assigned projects 

• Drive schedule to meet customer expectations as well as internal goals 

• Coordinate with all associated internal resources to assure they are aware of their involvement in project implementation 

• Manage multiple projects simultaneously 

• Overcome project obstacles by being resourceful and asking for assistance when required 

• Provide customer training as needed 

Qualifications  

• Minimum 5 years’ experience managing or coordinating projects in an electronic security or telecom related industry 

• Associates college degree preferred 

• Experience utilizing telecom and networking terminology 

• Medium to Advanced Smartsheet expertise 

• Experience utilizing Microsoft Office software tools 

• Formal Project Management education and certification are a plus but not required