Project Manager (Saas, Food & Beverage, Continuous Improvement)

Remote based, East / Midwest preferred

Summary

SafetyChain Software is looking for a driven, skilled and experienced Software Project Manager to join our Professional Services team. Reporting to the PM Team Manager, this role will work closely with our sales, customer success, and support teams to ensure successful onboarding of our software to maximize value for our customers.

Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for - let's get into the details!

What You'll Do:

As part of the Professional Services team, the Project Manager will be responsible for managing new client onboarding, current client expansions, and special projects as they arise.. Each project opportunity includes defining the project objectives and success criteria, assessing and documenting scope, executing project deliverables, communicating with our customers' project teams, coordinating the efforts of cross-functional team members internally, and generally overseeing quality control throughout the lifecycle of the project.

The success of this role means faster, better onboardings that improve the time to value for our customers. It ensures our customers are deploying our software in a way that meets their business needs and solves their most critical challenges.

Key Responsibilities

• Execute onboardings in an efficient, professional manner in order to achieve the highest degree of customer satisfaction and utilization.
• Plan and conduct onboardings, coordinating processes with both internal teams as well as large customer teams that may span multiple locations.
• Consult with clients on product features/functionality and implementation best practices.
• Interpret complex business requirements and advise customers on the conversion of manual processes and practices to electronic or automated systems.
• Participate in tenant configuration and setup for customers by leveraging advanced product and industry expertise.
• Utilize project management skills to drive all aspects of project planning, governance and delivery for multi-phase, multi-product implementations including detailed deployment timelines in the form of a project plan, status communications, project success criteria, and issue mitigation and resolution.
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.
• Anticipate and manage project issues as they arise and ensure prompt resolution.
• Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required.
• Serve as the primary point of contact to the client during implementations for all work related to the project.
• Communicate project status and issues internally across multiple organizational levels.
• Work with Project Manager team leader to continuously improve our processes
  • Identify recurring customer questions, workflows, and friction
  • Use AI and automation tools to improve documentation, training, and onboarding
  • Turn repeatable work into structured guides, templates, workflows
  • Test and continuously improve how we deliver as a team

What You'll Need (Requirements)

• Bachelor's Degree (BA/BS) or equivalent work experience.
• 2+ years of experience as a Continuous Improvement (CI) Manager/Project Manager in a food/beverage manufacturing plant. Direct plant floor experience is required.
• Experience deploying SaaS software for manufacturing companies, particularly Food & Beverage manufacturing.
• Skilled in Microsoft Office (Excel, PowerPoint, Word, and Visio).
• Ability to bring projects in on-time and on-budget, while communicating and resolving issues in a clear and professional manner.
• Self-starter with strong motivation to succeed.
• Committed to customer satisfaction and a passion for customer success.
• Ability to work independently and through teams, at multiple organizational levels.
• Ability to multitask, prioritize and handle issues/escalations under pressure, and manage multiple projects.
• Extremely detail-oriented.
• Creative, consultative, and a strong communicator.
• Eagerness to learn new skills, grow professionally, and take on new challenges.
• Ability to travel to customer sites (25%).

Things that Make the Job Awesome

• Competitive compensation plan
• Opportunity for stock options
• Health benefits
• Self Care PTO Plan
• Flex Schedule
• Work From Home Flexibility
• Fast growing tech company with big opportunity
• Great team and culture
• Rewarding work that is solving an important problem
• Annual investment in your professional development