DescriptionPay Range: $80,168.00 - $90,077.00 Annually (DOE)Branch Location: 22419 72nd Ave S Kent, WA 98032 Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.
Job SummaryThe Program Manager is responsible for maintaining, interpreting, and ensuring that the company is in compliance with all insurance program requirements and service contracts. This position oversees the development and performance of the Program Administrators. The Program Manager is the point of contact for insurance service contract representatives, as well as Third Party Administrators (TPA). This position reports to the VP of Support Services.
Key ResponsibilitiesCore responsibilities for the position are as follows:
- Manages and directs the day-to-day operations of the Program Support staff.
- Analyzes internal business systems to ensure compliance with Industry regulations, TPA guidelines, and IICRC standards.
- Oversees the development and implementation of policies and procedures that ensure timely, and accurate billing that complies with program requirements, insurance guidelines, and Industry standards.
- Constantly improves and updates internal processing procedures to ensure excellent delivery of insurance/program services.
- Creates, modifies, updates, and implements insurance carriers' guidelines as needed.
- Designs performance plans for underperforming branches; improves through training sessions and implementation of best practices.
- Analyzes data to track and report to the insurance service contract representatives; oversees claims management and reporting, as required.
- Communicates with Branch and Corporate Managers to discuss any new and existing insurance service contracts, and procedural changes; answers ongoing issues relating to insurance projects; aids with billing discrepancies, and issue resolution whenever necessary.
- Designated point of contact for all program related accounts; communicates with current insurance program representatives to review score cards, and service results, to retain and enhance our relationship.
- Responsible for the onboarding process of Insurance carriers, and TPAs.
- Collaborates with CRO in administration of insurance service contracts.
- Requests COIs and other insurance service contract documents, on a timely basis, to complete service contracts and maintain compliance status.
- Manages and maintains Certificate of Insurance (COI) records for program related carriers.
- Responsible for the maintenance and administration of program related software and platforms.
- Manages resources and talent to meet department objectives: Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions - up to terminations, when necessary.
- Coordinate program issues with accounting and operations
- Reviews, approves program fees; disputes charges as needed.
Experience/RequirementsThe position of this role requires the following:
- Bachelor's degree in Business Administration, Communications, or a related field; or equivalent years of experience.
- Proven experience in compliance program management related to the restoration industry.
- Experienced in supervising 3-4 support staff members.
- Thorough understanding of the restoration industry.
- Lead in development of department metrics and reports.
- Proficient in MSOffice, Programs related platforms, Xactimate or similar applications.
- Completion or in the process of completing IICRC WRT certification is a plus.
- Strong implementation skills.
- Methodical and diligent with outstanding planning abilities.
- Exceptional interpersonal skills.
- Superior oral and written communication abilities.
Safety Requirements: - Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
- Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
- Physical Clearance: Successfully complete a pulmonary function test, including a respirator fit test, to ensure their ability to safely utilize the designated respirator selected for the role.
- Physical Hazards: Potential exposure to physical hazards, including vibration from equipment, the risk of falls in the workspace, exposure to extreme temperatures, and high noise levels.
- Chemical Hazards: Work may involve exposure to various chemicals, including solvents, adhesives, paints, and cleaning agents. Proper use, handling, and storage of these materials are essential to maintain a safe work environment.
- Biological Hazards: Work may involve exposure to biological hazards, such as mold, bacteria, and other pathogens commonly found in restoration environments.
- Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
- Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
- Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.
Physical Requirements:General Physical Abilities: - Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance.
- Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
- Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
- Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
- Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
- Visual Ability: requirement for clear vision (e.g., close work, computer use, eye hand coordination)
Working ConditionsOffice Environment: - Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.
Field Environment: - Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).
Hazardous Environments: - Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
- Work after hours and weekends given our 24/7 business operations
Travel Requirements: - May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.
Additional InformationLocation Seattle
TerritoryFull-Time/Part-Time Full-Time
Exempt/Non-Exempt Exempt
Req Number OPE-26-00100
We offer:
- Full-time positions;
- Opportunity for advancement;
- Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)
- PTO
- Paid holidays
- Competitive salaries
This position is currently accepting applications. 
