General Information

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Work Location: Los Angeles, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday, 8:00am - 5:00pm PST

Posted Date

06/24/2026

Salary Range: $86400 - 184800 Annually

Employment Type

2 - Staff: Career

Duration

indefinite

Job #

31380

Primary Duties and Responsibilities

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The Program Manager is a senior operational leader within Faculty Practice Group Support Services responsible for overseeing strategic programs that support Provider Lifecycle Operations and Licensed Expirable Programs across UCLA Health. This role leads initiatives related to provider onboarding, offboarding, provider transitions, and management of regulatory licensed expirable programs, including CLIA licenses, PRP licenses, waste management permits, state licensing programs, and federal regulatory requirements. The Program Manager partners with leaders, departments, and stakeholders across the organization to implement process improvements, monitor operational performance, manage compliance activities, and support enterprise-wide initiatives that enhance provider operations and regulatory readiness.

Key Responsibilities

• Lead and manage provider onboarding, offboarding, and provider transition operations.
• Oversee licensed expirable programs, including regulatory licenses, permits, and compliance requirements.
• Develop and implement operational strategies, workflows, and process improvement initiatives.
• Monitor operational performance metrics, compliance requirements, and regulatory deadlines.
• Review and interpret CMS manuals, federal and state regulations, accreditation standards, and internal policy requirements.
• Identify operational risks and implement mitigation strategies to support business continuity.
• Collaborate with academic departments, ambulatory leadership, and enterprise stakeholders on operational initiatives.
• Interpret and apply federal, state, accreditation, and organizational regulatory requirements.
• Develop dashboards, reports, presentations, and analyses to support leadership decision-making.
• Lead cross-functional meetings, workgroups, and operational readiness activities.
• Create and maintain business requirements, workflow documentation, training materials, and implementation plans.
• Support compliance monitoring, audits, regulatory reviews, and quality control activities.
• Manage vendor-related processes, purchasing activities, and operational tracking tools.
• Analyze operational trends and recommend improvements to enhance efficiency, compliance, and customer experience.
• Foster collaborative relationships and provide operational support to internal stakeholders.
• Lead continuous improvement initiatives aligned with departmental and organizational goals.

Salary Range: $86,400 - $184,800/Annually

Job Qualifications

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All items listed below are required:

• Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management under labor contract(s) and personnel policy.
• Knowledge of Presentation Software
• Strong verbal and written communication skills; ability to influence / persuade all levels of staff.
• Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and / or accounting and payroll.
• Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.
• Broad knowledge of common organization-specific and other computer application programs.
• Strong verbal communication skills to speak with individuals of varying backgrounds to obtain and convey specific and sensitive information.
• Demonstrated skill in working on detailed assignments
• Skill in handling work assignments independently or with minimal supervision
• Ability to establish and maintain professional, helpful, and courteous relationships with patients, physicians, faculty, staff and other individuals from hospital and campus.
• Proven skills to quickly evaluate complex issues and identify multiple options for resolution. Demonstrated ability to analyze data and develop reports
• Skill in prioritizing tasks and working productively under pressure of frequent interruptions/distractions and high-volume workload in order to meet deadlines.
• Demonstrated management and conflict resolution skills to effectively lead and motivate others.

Preferred:

• Bachelors and/or equivalent combination of education and experience.
• Three years or more of Program Management experience.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.