Description The Program Manager is a senior operational leader within Faculty Practice Group Support Services responsible for overseeing strategic programs that support Provider Lifecycle Operations and Licensed Expirable Programs across UCLA Health. This role leads initiatives related to provider onboarding, offboarding, provider transitions, and management of regulatory licensed expirable programs, including CLIA licenses, PRP licenses, waste management permits, state licensing programs, and federal regulatory requirements. The Program Manager partners with leaders, departments, and stakeholders across the organization to implement process improvements, monitor operational performance, manage compliance activities, and support enterprise-wide initiatives that enhance provider operations and regulatory readiness.
Key Responsibilities
- Lead and manage provider onboarding, offboarding, and provider transition operations.
- Oversee licensed expirable programs, including regulatory licenses, permits, and compliance requirements.
- Develop and implement operational strategies, workflows, and process improvement initiatives.
- Monitor operational performance metrics, compliance requirements, and regulatory deadlines.
- Review and interpret CMS manuals, federal and state regulations, accreditation standards, and internal policy requirements.
- Identify operational risks and implement mitigation strategies to support business continuity.
- Collaborate with academic departments, ambulatory leadership, and enterprise stakeholders on operational initiatives.
- Interpret and apply federal, state, accreditation, and organizational regulatory requirements.
- Develop dashboards, reports, presentations, and analyses to support leadership decision-making.
- Lead cross-functional meetings, workgroups, and operational readiness activities.
- Create and maintain business requirements, workflow documentation, training materials, and implementation plans.
- Support compliance monitoring, audits, regulatory reviews, and quality control activities.
- Manage vendor-related processes, purchasing activities, and operational tracking tools.
- Analyze operational trends and recommend improvements to enhance efficiency, compliance, and customer experience.
- Foster collaborative relationships and provide operational support to internal stakeholders.
- Lead continuous improvement initiatives aligned with departmental and organizational goals.
Salary Range: $ 86,400 - $184,800/Annually
