ServiceNow

Project Manager, Production Operations

ServiceNow • $102K — $179K *
San Diego, CA 92154In-Person
Media
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7-10 years of experience in project management or operations, especially in video production or creative operations.
  • Strong understanding of commercial production and post-production workflows.
  • Proven track record in managing production financial operations including budgeting and invoice management.
  • Experience collaborating with executive leadership and cross-functional teams in finance and creative departments.
  • Excellent skills in resource planning and managing multiple priorities with attention to detail.
  • Advanced proficiency with project management tools like AirTable or Asana.
  • Strong analytical and leadership abilities, with a focus on operational efficiency and creative adaptability.

Responsibilities

  • Serve as the backbone of the Global Brand video & photography production team by enhancing systems and processes.
  • Own production operations strategy, managing projects from initiation to completion.
  • Ensure centralized budget management across all production projects, collaborating with Finance and Procurement.
  • Design scalable production processes and governance in partnership with the Director of Production.
  • Facilitate vendor onboarding using ServiceNow to streamline production workflows.
  • Maintain tracking of music rights and licensing to ensure usage compliance across media.
  • Lead prioritization and resource allocation, balancing creative needs with efficiency and budget constraints.

Benefits

  • Health plans with flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP) options.
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
  • Work flexibility options based on job and location.
Full Job Description
Job Description

Reporting to the Sr. Manager, Core Creative Operations and operating within the broader Brand Operations and Creative Operations teams, this role works in close daily collaboration with the Director of Production.

What you get to do in this role:
  • Serve as the operational backbone of the Global Brand video & photography production team-designing, implementing, and continuously improving the systems process and tools that enable world-class production at scale.
  • Own production operations strategy and lifecycle management-from project intake through final reconciliation-ensuring operational excellence across all simultaneous workstreams.
  • In partnership with Producers, ensure centralized budget management across all production projects, including job costs, committed spend, invoiced amounts, and remaining budgets; partner with Finance and Procurement to resolve discrepancies and prevent payment delays.
  • In partnership with the Director of Production, design and implement scalable production processes, templates, documentation, and governance that improve efficiency, consistency, and compliance.
  • Facilitate vendor onboarding and administration in ServiceNow systems ensuring proper documentation and registration to prevent production delays for Producers.
  • Maintain centralized tracking of music rights, licensing, stock footage agreements, and usage compliance across all media and markets, driving Producer adoption of centralized tracking process and tool.
  • In partnership with the Director of Production, lead prioritization and resource allocation decisions, balancing creative excellence with operational efficiency and budget constraints.
  • Partner cross-functionally with Producers, Creative Directors, Finance, Procurement, Legal, and external production partners to drive continuous improvement and alignment to an efficient, accountable, and scalable production operation.


Qualifications

To be successful in this role you have:
  • 7-10 years project management or operations experience, ideally in video production operations, integrated content production, or creative operations within technology, media, entertainment, or agency environments.
  • Deep understanding of commercial production, editorial workflows, post-production, and creative operations.
  • Proven expertise managing production financial operations including budgeting, forecasting, procurement, invoice management, reconciliation, vendor administration, and contract negotiation.
  • Experience partnering with executive leadership and cross-functional stakeholders across finance, procurement, creative, and operations teams.
  • Strong operational foundation in production governance, resource planning, and ability to manage high-volume intake across multiple competing priorities while maintaining meticulous attention to detail.
  • Advanced proficiency with project management and operational tools (experience with AirTable, Asana, Monday.com, or similar platforms required).
  • Exceptional analytical, communication, and leadership skills with the ability to balance operational rigor with creative flexibility and adaptability when timelines shift or scopes change.
  • Strategic and systems-thinking mindset-ability to see how operations support broader business objectives and identify financial, legal, or operational risks before they escalate.
  • A collaborative spirit with genuine enthusiasm for solving operational puzzles and improving how teams work together.


JV20

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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