Overview

The Project Manager, Pharmacy, serves as the primary lead for the execution and operational deployment of CareTria client engagements and internal projects. This role manages complex program implementations, ensuring alignment across pharmacy operations, patient support services, IT, Training, client services, etc.

As part of the Patient Support Services and Engagement Excellence team, the Project Manager oversees new and existing service line implementations, technology enhancements, program closeouts, and product discontinuations. The position ensures all programs/services are launched as operationally sound, cost-effective, and aligned with both internal capacity and external client expectations. Responsibilities include collaboration with cross-functional teams (including, but not limited to Patient Support and Client Solutions), leading internal and external client facing meetings, developing and maintaining action plans, implementation timelines, managing risk mitigation strategies and stakeholder communications.

Responsibilities

• • Leads program implementations for new and existing client engagements and service expansions, ensuring delivery on time, within budget and scope as outlined in the agreement.
  • Manage program closeouts and product removals as outlined in applicable change requests.
  • Coordinate, schedule and lead client & internal meetings such as weekly/bi-weekly client touchpoints, handoff meetings, kickoff presentations, status, hypercare and transition meetings.
  • Support maintenance of and ensure compliance with business rule documents (BRD) and operating procedures (SOP) while leading engagements and projects for successful implementation.
  • Utilize standardized templates to develop and maintain presentations, action plans, timelines, risks tracking and questions tracking, etc.
  • Coordinate workstream team members and external stakeholders to ensure alignment across pharmacy, operations, IT, compliance, client services, etc.
  • Utilize the standardized executive summary template to report implementation progress, status, risks and mitigation.
  • Maintain proficiency with utilizing the project management online software to lead engagements and projects.
  • Support continuous improvement of the implementation process based on lessons learned, observations, operational feedback and client surveys.
  • Ensure successful client relationships and overall implementation satisfaction is maintained and measured through verbal/written communication, client surveys and feedback, while mitigating concerns for timely resolution.

   

  The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years of experience in healthcare, pharmacy services or process improvement experience
• Proven track record of leading implementations in a healthcare environment.
• Strong background in process improvement methodologies.
• Exceptional project management skills with experience in cross functional program implementations. PMI certified or PMP desired

 

 

KNOWLEDGE, SKILLS & ABILITIES:

• Strong communication skills, both oral and written. Must possess good interpersonal skills and the ability to communicate status, risk and opportunities in a timely and effective manner.
• Strong organizational skills. Support of multiple, parallel projects requiring detailed task coordination and tracking.
• Serve as a subject matter expert on project management tools and techniques.
• Create and/or update project management records such as project plans, meeting notes, lessons learned, risk analysis, project metric reporting, etc.
• Ability to prioritize work, meet deadlines and make effective presentations.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Project, MS Office, including Visio
• Enthusiasm for implementation and process improvement.
• Analytical and problem-solving capabilities.
• Commitment to standardization and best practices in service delivery.
• Adaptable and resilient in a fast-paced, evolving healthcare environment.
• Collaborative with the ability to maintain positive and professional relationships.

 

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Noise and/or vibrations exposure
• Sit for prolonged periods of time
• Occasionally stoop, kneel, and crouch

• Ability to travel out of state 10%

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $90K–$115K yearly. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.