Job Summary:

Panelmatic Field Service Operations is seeking a detail-oriented experienced Field Service Project Manager. The FS PM plans and develops the Field Service installation, modification, and repair projects. They create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage the financial impact of the project, ensure customer satisfaction, and evaluate project performance, including the performance of their team members.

Job Duties:
• Manage multiple projects from FS Project Creation to customer final acceptance
• Prioritize and direct project activities during the project lifecycle to include planning, scheduling, design, procurement, manufacturing, integration, testing, shipping, and subsequent handoff to customer
• Manage and maintain overall responsibility for all details of each assigned project
• Ensure assigned projects meet contractual objectives by effectively managing the project cost and scope
• Act as the primary contact between the customer and the organization to maintain existing customer relationships and drive customer satisfaction while meeting business objectives
• Provide consultation on proposal development as required
• Participate in the handoff from Manufacturing Operations to FS Operations, where applicable
• Initiate and lead the customer site coordination or project kickoff meeting
• Ensure that FS Operations resources are allocated by FS Operations leadership to execute each project
• Conduct project-specific meetings with both in-house personnel and the customer, as needed
• Follow document management processes for project documentation to ensure compliance with business, contractual, and document retention requirements/laws
• Document and communicate the scope and deliverables to FS leadership and other key stakeholders
• Validate project terms, conditions, and commercial viability using a quote and standard business practices as the baseline
• Participate and present project status at production meetings, as required
• Establish and maintain ERP Bill of Material for each project
• Ensure proper updating and reporting of project status to the customer
• Prepare or oversee the preparation of contractual invoicing, pursue timely payments from the customer, and authorize payments for major buys to material suppliers and subcontractors
• Obtain formal acceptance from the Customer for all contractual deliverables
• Authorize and approve all project shipments
• Ensure completion of project closeout activities
• Is accountable for the commercial success, customer satisfaction, and delivery of the assigned project

Requirements

Minimum Qualifications:
• Three plus years of experience in an electrical role or industry required
• Three plus years of experience in Field Service activities required required
• Analytical abilities and problem-solving skills required
• Excellent communication skills both written and verbal required
• Growth mindset with the ability to accept challenges required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 50lbs or more required
• Ability to sit, stand, and walk for four plus hours at a time required
• Alignment with company core values require

Preferred Qualifications:
• BA or BS in electrical engineering preferred
• Two years or more of experience in project management in a Field Service operation preferred
• PMP preferred

Benefits

Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401K and bonus
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years