Role Summary
The Project Manager is responsible for leading customer implementation projects from post-sale initiation through go-live and transition to Customer Success. This role ensures projects are delivered in alignment with Oneview Healthcare implementation standards, customer expectations, project governance requirements, and operational objectives. The Project Manager serves as the primary coordination point across customer stakeholders, internal delivery teams, technical resources, and third-party partners to support successful implementation outcomes.
Location & Reporting Structure
- Travel to customer sites across the United States is required based on customer and project needs, estimated at approximately 50%.
- Reports directly to the Director of Global Project Management.
Core Responsibilities
Project Delivery & Implementation Management
- Lead customer implementation projects utilizing Oneview Healthcare implementation methodologies, standards, and governance processes from post-sale through go-live and transition to Customer Success.
- Develop and maintain project plans, schedules, milestones, dependencies, and implementation timelines.
- Ensure projects are delivered within approved scope, schedule, budget, and quality expectations.
- Coordinate project activities across customer teams, Oneview internal resources, technical teams, and third-party vendors.
- Identify, document, and manage project risks, issues, assumptions, and dependencies throughout the implementation lifecycle.
- Facilitate project governance meetings, customer status reviews, and implementation planning sessions.
- Ensure implementation deliverables meet established operational, technical, and customer acceptance criteria.
- Support testing coordination, operational readiness activities, go-live planning, and transition to support teams.
Stakeholder & Customer Management
- Develop and maintain strong working relationships with customer stakeholders, implementation partners, and internal delivery teams.
- Serve as the primary customer-facing project lead throughout implementation activities.
- Provide timely and accurate project status reporting, risk communication, escalation management, and stakeholder updates.
- Collaborate closely with technical counterparts to ensure customer business, technical, and operational requirements are clearly understood and addressed.
- Coordinate with global Oneview teams, including Product, Deployment, Engineering, and Support functions, to support implementation objectives.
- Escalate delivery risks, customer concerns, resource constraints, and project issues appropriately and in a timely manner.
- Represent Oneview Healthcare professionally in all customer and partner interactions.
Operational & Delivery Coordination
- Identify required project resources and coordinate resource allocation activities with PMO leadership and functional teams.
- Coordinate procurement and delivery activities for implementation-related hardware in partnership with procurement and operational teams.
- Manage third-party vendors, installation partners, and implementation subcontractors supporting customer deployments.
- Maintain accurate and current project data within approved project management and portfolio management systems, including Wrike or equivalent platforms.
- Utilize project management systems to manage project schedules, risks, issues, action items, status reporting, resource coordination, forecasting, and implementation documentation.
- Maintain high levels of data accuracy, reporting integrity, milestone tracking, and forecasting consistency within PMO systems and project management tools.
- Ensure project reporting, implementation updates, time tracking, and operational documentation are completed accurately and on schedule in alignment with PMO standards.
- Follow established PMO workflows, templates, governance processes, and documentation standards within project management tools and reporting systems.
- Support adherence to Oneview Healthcare information security, compliance, and operational standards throughout implementation activities.
Continuous Improvement & PMO Participation
- Contribute to continuous improvement initiatives related to implementation methodology, governance standards, delivery practices, and operational processes.
- Participate in recurring PMO meetings, lessons learned sessions, delivery reviews, and operational alignment activities.
- Share implementation feedback, delivery insights, and improvement recommendations with PMO leadership and cross-functional teams.
- Identify opportunities to improve customer experience, operational efficiency, and implementation effectiveness.
Experience
- Bachelor's degree required.
- Project Management certification required (PMP, PRINCE2, or equivalent), or completion within 6 months of hire.
- 5+ years of progressive project or program delivery experience with direct accountability for implementation outcomes.
- Proven experience managing multiple concurrent, high-complexity projects.
- Demonstrated success delivering projects involving software, infrastructure, operational workflows, and organizational change management.
- Experience within healthcare technology, SaaS, enterprise software, or related technology environments required.
- Experience working within structured PMO environments utilizing project management and portfolio management systems such as Wrike, Jira, Smartsheet, Microsoft Project, or equivalent platforms preferred.
- Client-facing experience within consulting, professional services, healthcare technology, or enterprise delivery organizations preferred.
- Experience managing third-party vendors, subcontractors, and implementation partners preferred.
- Experience working within global or cross-regional delivery organizations preferred.
