Job Summary

The Project Manager is responsible for leading complex infrastructure support engagements involving multiple concurrent tasks, large technical teams, client relationships, staffing, budgeting, performance management, and continuity-of-operations requirements. The role combines contract and personnel management with substantial enterprise infrastructure and network-security knowledge.

Key Responsibilities
• Manage complex infrastructure support contracts composed of multiple separate and concurrent task assignments.
• Plan, budget, staff, monitor, and control individual task assignments and overall contract performance.
• Develop and use performance metrics to analyze staffing, requirements matching, and hiring.
• Manage client relationships and resolve contract, development, and personnel issues.
• Oversee recruitment, hiring, development, supervision, performance management, and salary administration activities.
• Manage help desk and infrastructure support operations, including large teams of technical employees.
• Provide on-site corporate decision-making authority as required.
• Oversee enterprise server, operating system, firewall, router, switch, telecommunications, SAN, and NAS support activities.
• Manage continuity of operations (COOP) programs, including risk assessment, alternate operating facilities, planning documents, testing, training, and exercises.
• Oversee the operation, maintenance, enhancement, and security of local and wide area networks.
• Ensure effective administration of network security protocols and applications.

Requirements
• 6 years of experience in client relations, working closely with clients to resolve contract, development, and personnel issues.
• 5 years of experience developing performance metrics that provide detailed analyses of staffing, requirements matching, and hiring.
• 5 years of experience managing infrastructure support contracts, including at least 1 year managing a minimum of 50 employees, with full responsibility for recruitment, hiring, development, and supervision.
• 5 years of experience managing infrastructure support contracts composed of multiple separate and concurrent tasks, including planning, budgeting, staffing, and control of each task assignment.
• 5 years of experience with server hardware installation and repair; UNIX/Linux and Windows installation and administration; enterprise firewall support; router and switch support; telecommunications; and SAN/NAS support and administration.
• 5 years of experience managing continuity of operations (COOP) requirements and programs, including risk management, alternate operating facilities, COOP planning documents, testing, training, and exercise programs.
• 5 years of experience administering current and evolving technologies used to operate, maintain, and enhance local and wide area networks.
• 5 years of experience building and maintaining complex networks.
• 5 years of experience administering network security protocols and applications.
• 3 years of experience in salary administration.
• 3 years of experience with corporate on-site decision-making authority.
• 3 years of experience managing help desk contracts, including at least 1 year managing a minimum of 50 employees, with full responsibility for recruitment, hiring, development, and supervision.

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