Position at Skyservice Business Aviation
SUMMARY OF RESPONSIBILITIES:- Manage maintenance projects per budget, plan and schedule; project management duties may involve one or multiple aircraft;
- Liaise with Finance to ensure compliance with deposit schedule related to projects;
- Primary point of contact for customer during the maintenance project; ensure customer approvals are received as appropriate; provide schedule & status updates, ensure delivery of deposit invoices, and general invoice review with customer;
- Lead team meetings and work with all relevant departments to provide timely reports on status of project(s);
- Review, validate and ensure delivery of final invoice to customer;
- Perform post project team meetings and analyze production and financial margins.
- Follow-up with customer post project and address any issues after departure to their satisfaction; liaise with internal departments as required.
- Maintain a high level of customer service throughout the duration of the maintenance projects
QUALIFICATIONS AND SKILLS REQUIRED: - Post-secondary diploma in Aircraft Maintenance or related field;
- Minimum 5 to 8 years of experience in aviation required;
- Strong project management skills required with proven ability to coordinate and manage multiple projects simultaneously and prioritize accordingly;
- AME license is considered an asset;
- Excellent interpersonal skills with the ability to build effective working relationships with employees, customers, management, and other departments;
- Exceptional customer service aptitude with strong attention to detail;
- Excellent communication skills, both oral and written;
- Basic budgeting fundamentals an asset;
- Advanced computer skills in MS Office, specifically Excel, and ability to quickly adapt to new programs and operation-specific software.
Benefits:
Our perks and benefits include but are not limited to:
- Hybrid working arrangements
- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Service Awards
