Job Description

Where You'll Work

This is a hybrid role based in Holmdel NJ, Chicago IL, Raleigh NC, London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters

Every product Litera ships only creates value when it is successfully adopted by the client—and that is exactly where this role sits. As Project Manager in Professional Services, you are the single point of accountability that turns a signed deal into a live, high-performing implementation. You protect revenue and margin by keeping projects on scope, on budget, and on schedule across a portfolio of concurrent engagements. Most importantly, you ensure every client's first experience of Litera sets the standard for a long-term partnership, directly fueling retention, expansion, and our reputation in the market.

What You'll Deliver

• Successful End-to-End Implementations — Own every phase from kick-off through go-live and support handover, ensuring each engagement lands on time with full client sign-off and adoption readiness.

• On-Target Portfolio Performance — Run multiple concurrent projects across the Litera product suite, balancing competing priorities and shared resources so no engagement loses momentum or quality.

• Scope, Budget & Timeline Integrity — Maintain rigorous control of project plans, forecasts, and financials—tracking effort, burn, and margin, managing change formally, and escalating trade-offs early with clear options.

• Early Risk Resolution — Anticipate issues before they reach the client by maintaining live RAID logs, surfacing concerns with recommended actions, and driving them to closure proactively.

• Aligned Stakeholder Ecosystem — Coordinate across Professional Services, Product, Engineering, Support, Customer Success, Sales, and client teams to provide every stakeholder a single, accurate view of progress.

• Client-Ready Quality — Ensure all deliverables meet Litera's standards and documented client requirements, coordinating testing, training, and acceptance so the client is genuinely ready to adopt at go-live.

• Commercial Awareness — Support statements of work, resource plans, and partner coordination; identify scope creep and additional service opportunities and work with the commercial team to convert them.

• Continuous Improvement — Capture lessons learned and client feedback, feeding practical improvements into delivery methodology, estimation models, and tooling—and mentor fellow project managers through example.

We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.

What You'll Bring

Must-Haves

• 5–7 years of project management experience delivering software or technology implementations, including multi-workstream engagements for external clients.

• Proven ability to own and run multiple concurrent projects with competing deadlines and shared resources as the single accountable project owner.

• Confidence managing scope, budget, forecasting, resource planning, and change control—including reporting on effort, burn, and margin.

• Exceptional written and verbal communication with the credibility to lead governance and steering conversations with partner- and executive-level stakeholders.

• A genuinely proactive approach to risk: identifying issues early, framing options, and driving resolution rather than escalating problems without solutions.

• Hands-on experience with project and PSA tooling (e.g., Jira, Smartsheet, MS Project, Monday.com) and comfortable use of reporting and time-tracking systems.

Nice-to-Haves

• Vendor-side professional services or SaaS delivery experience; legal technology, law firm, or corporate legal department exposure is a strong advantage.

• Working knowledge of agile, waterfall, and hybrid delivery approaches, with the judgment to apply the right one to each engagement.

• PMP, PRINCE2, or equivalent project management certification.

• Experience coordinating diverse, globally distributed teams and third-party partners across multiple time zones.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

• Global Reach. Partner with teams around the world to solve complex challenges that matter.

• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for New Jersey and Illinois Applicants

The base salary range for this role is $80,000 to $92,500 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.