Project Manager - ITSM

Alpha Omega Integration

$127K — $175K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field required.
  • PMP Certification required.
  • Effective communication skills for diverse audiences necessary.
  • Compliance knowledge for Change Management, Risk Management, and Cybersecurity needed.
  • Proven experience in managing enterprise IT projects required.
  • Experience with project management tools like Microsoft Project or Jira essential.
  • Knowledge of industry best practices in project management critical.

Responsibilities

  • Deliver weekly status reports on project activities and financials.
  • Define project requirements and capture technical tasks.
  • Manage IT projects throughout their lifecycle.
  • Prepare essential project documents and artifacts.
  • Adhere to organizational IT frameworks and standards.
  • Provide advisory assessments to resolve encountered challenges.
  • Facilitate implementation of emerging technology projects and collect relevant data.

Benefits

  • 15 days PTO, including paid parental, military, and bereavement leave.
  • 11 paid Federal holidays with 5 floating holidays.
  • Health insurance with 100% employer paid premiums for employee coverage.
  • Life insurance and disability coverage with employer-paid premiums.
  • 401(k) plan with match fully vested after two years.
  • Flexible benefit plans including FSA and HSA options.
  • Annual tuition reimbursement and professional development support.
Full Job Description
Job Title: Project Manager - ITSM

Clearance Required: Public Trust - Federal Client requires US Citizenship

Work Location: Hybrid, Washington, DC

Alpha Omega is seeking a highly skilled Project Manager with ITSM experience to provide governance, oversight, and administrative support to ensure the consistent, transparent, and high-quality delivery of IT solutions.

The Project Manager will manage IT projects through their full lifecycle, prepare project documents and artifacts, and facilitate the implementation of emerging technology projects. Key responsibilities include defining requirements, monitoring progress, coordinating stakeholder meetings, and delivering regular status and financial reports.

Key Responsibilities:

  • Deliver a weekly status report listing current and planned activities, as well as monthly reporting on hours spent on the contract, hours remaining on the contract, and other requested financial contractual details.
  • Define requirements, capture technical work to be performed, monitor progress towards completion of the project objectives, and record lessons learned/retrospective information.
  • Manage IT projects through the full lifecycle.
  • Prepare project documents and artifacts.
  • Conform to existing frameworks, policies, practices, and standards governing technology.
  • Provide actionable advisory assessments highlighting solutions to problems encountered.
  • Facilitate implementation of emerging technology projects and lead data gathering efforts.
  • Coordinate and facilitate project and stakeholder meetings including follow up on action items to drive completion.
  • Work with technical staff and leaders to collect and analyze project data and translate it into project documentation and stakeholder briefings.


Required Qualifications:

Education:

Bachelor's degree in a related field.

Experience/Skills:

  • US Citizenship required by government agency.
  • PMP Certification required.
  • Ability to communicate effectively both orally and in writing to customers, engineers, and leadership.
  • Ability to comply with standards governing Change Management, Risk Management, and Cybersecurity.
  • Experience creating communications, dashboards, information radiators, presentations, reports, and other supporting documents for technical and non-technical audiences.
  • Experience managing enterprise IT projects, particularly demonstrating aptitude in providing planning, scheduling, and monitoring to drive large projects to completion.
  • Knowledge of current industry best practices for managing projects.
  • Experience with requirements elicitation.
  • Experience with IT modernization, technology refresh, or cloud projects.
  • Experience with assessing project deliverables for satisfaction of requirements.
  • Experience with Microsoft Project and any of the following: Microsoft Planner, ClickUp, Jira, Asana, or Kanban Boards.


Certification(s):

  • PMI PMP Certification
  • Agile certification (PMI-ACP, DASM, CSM, CSP, or similar) is preferred.


Preferred Qualifications

  • Certifications or comparable experience in ITSM, technology governance, or process improvement/quality is preferred.
  • Advanced degree in Business Administration, Information Technology, Management Information Systems, Computer Science, or similar is preferred.


Salary and Benefit Information:

The likely salary range for this position is $127,000 - $175,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: September 13, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

  • 15 days PTO including paid parental, military, and bereavement leave
  • Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
  • Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
  • Life Insurance, STD/LTD term disability coverage, with employer paid premiums
  • 401 (k) plan with a match that is 100% vested after you complete two years of service
  • FSA/DFSA/HSA flexible benefit plans
  • Annual Tuition & Professional Development Reimbursement benefit


We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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