Position Summary

As Project Manager III, you will have a key role in assembling and managing project teams, overseeing project development, and driving project success through the application of project management methodology and tools. You will lead complex projects over their entire lifecycle, coordinating efforts across multiple teams, business units, and executive management to ensure an excellent business partner experience from a solutions, timing, and accuracy perspective.

Your day-to-day responsibilities will include defining project tasks and activities, developing comprehensive plans that account for potentially interdependent activities, and independently reviewing project status and progress. You will use your expert negotiation skills to resolve problems and facilitate the achievement of outcomes, and mentor other project managers within the organization.

About the Team

The Technology PMO partners closely with technology delivery teams, product owners, and business stakeholders to successfully deliver complex, enterprise‑level initiatives across Clayton Homes. This role sits within the technology PMO focused on driving consistency, transparency, and delivery excellence through standardized project and program management practices.

The Project Manager will play a key role in advancing PMO maturity by leading large, multi‑workstream programs, contributing to the development and standardization of PMO processes, and mentoring other project managers across the organization. This role will also specialize in ServiceNow Strategic Portfolio Management (SPM), supporting project execution, resource and capacity planning, and portfolio‑level visibility to enable informed decision‑making.

This position will be heavily engaged in large‑scale technology initiatives that leverage modern, cloud‑based and event‑driven architectures. The role works closely with Agile delivery teams, including Scrum teams, product managers, architects, and technical leads, supporting solutions built on technologies such as API‑based integrations, AWS infrastructure, .NET/Core services, Kafka event streaming, SaaS platforms, and integrations with legacy platforms. Success in this role requires comfort operating in hybrid environments that blend Agile and plan‑driven delivery approaches, coordinating dependencies across multiple teams, and translating complex technical execution into clear, executive‑level communication.

Primary Responsibilities

• Lead complex projects and coordinates efforts across multiple teams and business units to achieve project objectives.

• Oversee project development and drive success using project management methodology and tools to ensure an excellent business partner experience.

• Define project tasks, activities, and comprehensive plans with interdependent activities, timelines, and assumptions.

• Review project status and progress independently.

• Use expert negotiation skills to resolve problems and facilitate outcomes.

• Mentor other project managers within the organization.

Primary Qualifications

• Bachelor's degree in computer science, business, or related discipline, or equivalent technical and business experience.

• ServiceNow SPM (preferred) or other project management platforms

• Proven track record of successful project deliveries, demonstrating expertise in project management and facilitation.

• Strong analytical and critical thinking skills, with creativity and latitude in problem-solving and decision-making.

• Ability to work collaboratively with teams across different departments, while managing competing priorities and meeting tight deadlines.

• Demonstrated initiative in coordinating activities across multiple teams and leading project teams towards successful outcomes.

• Proven experience in mentoring other project managers and team members.

• Advanced proficiency with project management tools such as Microsoft Project and/or JIRA.

• Excellent interpersonal, verbal, and written communication skills with the ability to interact with a diverse group of team members, including executives, managers, technology professionals, and subject matter experts.

• Experience in both Plan Driven and Agile Methodologies (including Scrum and Kanban).

• Active Project Management Professional (PMP) or Agile Certified Practitioner (PMI-ACP) certification, demonstrating expertise in project management methodologies.

• Proficient in information management and adept at using a wide range of project management tools, such as JIRA, Trello, Asana, and Smartsheet.

• Advanced proficiency with Microsoft Excel, PowerPoint, Project, Zoom, Teams, and other productivity tools, with a focus on maximizing efficiency and effectiveness.

• Additional certifications in agile, risk management, or program management, demonstrating a commitment to ongoing professional development and continuous improvement.

Technical Skills

• Change Management

• Consulting

• Project Accounting

• Project Communications

• Project Controls

• Project Documentation

• Project Implementation

• Project Management Software

• Project Planning

• Project Risk Management

• Project Scheduling

• Scope Management

• Stakeholder Management

Behavioral Competencies

• Accountability

• Analytical Thinking

• Collaboration and Teamwork

• Communicating

• Composure and Resiliency

• Deliberative Decision Making

• Driving Results

• Influence and Persuasion

• Negotiating

• Planning and Priority Setting

Benefits

• Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.

• Quarterly bonus program.

• Recognized as one of East Tennessees top technology workplaces.

• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

• Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.

• Paid Time Off for Volunteer work.

Business Unit -B00023