Benefits:

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and well-being benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Project Manager III manages high-complexity, high-impact customer projects with moderate to high risk profiles and significant business impact. This role exercises broad autonomy in delivery decisions, directly supervises a team of Project Coordinators and Project Managers, and serves as a senior escalation resource for complex client situations. The PM III contributes to delivery standards, mentors junior team members, and drives delivery excellence across the organization.

Essential Functions:

• Manage multiple concurrent high-complexity customer projects with full autonomy over scope, schedule, budget, and risk decisions

• Serve as the primary point of contact for high-value or complex client accounts, owning the executive delivery relationship throughout the project lifecycle
• Independently translate client Statements of Work and work orders into comprehensive project plans with clearly defined deliverables and milestones
• Directly supervise and develop a team of Project Coordinators and Project Managers, including performance management, coaching, and hiring
• Proactively manage client escalations, change orders, and complex expectation management scenarios
• Oversee project financials including spend-to-date, forecasted spend, budget burn rate, and billing accuracy
• Create andmaintainrobust project controls: action item lists, risk logs, issue logs, change control, and decision logs
• Serve as a senior escalation resource for project-level issues and client situations requiring experienced judgment
• Drive structured project and operations meetings; ensure decisions and action items are clearly communicated and executed
• Contribute to process improvement,methodologydevelopment, and best practice documentation
• Mentor PM I and PM II team members, sharingexpertiseand supporting professional development across the team
• Partner with Program Managers on cross-functional alignment and program-level initiatives as needed

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This position is based in a professional office and warehouse setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

Bachelor's Degree

7+ Years of Experience

Qualifications:

• Demonstrated ability to independently manage high-complexity, high-risk projects with significant business and client impact

• Experienced in executive client relationship management; recognized as a trusted advisor to senior client stakeholders
• Proven supervisory skills witha track recordof developing high-performing project delivery teams
• Exceptional communication, influence, and consensus-building skills across all levels of an organization
• Strong financial acumen with hands-on experience managing project budgets, forecasts, and billing
• Proactive escalation management; able to navigate difficult client conversations and complex stakeholder dynamics
• Contributes to organizational improvement through process development, mentoring, and knowledge sharing
• Displays uncompromised ethical standards and personal integrity in all situations

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.