HTC Global Services

Project Manager

HTC Global Services$88K — $105K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in program management with cross-functional teams.
  • Proven ability to support governance processes and approval workflows.
  • Strong skills in planning, scheduling, tracking, and reporting project progress.
  • Experience with preparing materials for executive or leadership reviews.
  • Excellent documentation, communication, and organizational skills.

Responsibilities

  • Facilitate program processes from initiation to completion.
  • Schedule and lead milestone reviews, ensuring preparations are in order.
  • Coordinate leadership meetings and track action items until completion.
  • Publish and maintain workflow documentation, timelines, and responsibilities.
  • Provide regular updates on project status and timelines.

Benefits

  • Collaborative work environment across diverse teams.
  • Opportunities for professional development and best practice sharing.
  • Access to tools and resources for effective program management.
Full Job Description
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Project Manager - Design Operations & Governance

Overview / Summary

The Project Manager will provide end-to-end program governance, translating strategy into disciplined execution across active and advanced programs. This role is responsible for establishing and maintaining development and approval workflows, program calendars, required documentation, readiness plans, and program health tracking. The individual will coordinate leadership reviews, manage follow-through on decisions, maintain program documentation, support team communications, oversee logistics, archive best practices, and provide recurring program performance reporting.

Key Responsibilities

Program Governance & Process Management
  • Facilitate programs through established development and approval processes from initiation through completion.
  • Schedule and lead feasibility and milestone reviews, ensuring materials are prepared and presented at required approval stages.
  • Coordinate executive and leadership review meetings and track actions through closure.
  • Publish and maintain workflow documentation, including required artifacts, responsibilities, and timelines.
  • Track active projects and provide recurring status updates against program deliverables and schedules.
  • Facilitate archiving and sharing of strategic and experience-related documentation.

Program Timing & Calendar Management
  • Partner with cross-functional teams to execute program calendars and recommend schedule adjustments as needed.
  • Publish and maintain property and resource planning activities.
  • Track leadership reviews and proactively identify readiness requirements, including materials, properties, locations, and presentation needs.
  • Maintain weekly program health reporting and status tracking across active programs.

Program Documentation & Tracking
  • Create and maintain property plans, release plans, program summaries, and approval trackers.
  • Develop, document, share, and archive best practices related to design and product development processes.
  • Maintain accurate program records and support a centralized source of project information.

Executive & Leadership Review Support
  • Develop agendas in partnership with leadership stakeholders for recurring review meetings.
  • Ensure materials, properties, and logistics are prepared and coordinated for leadership reviews.
  • Capture meeting notes, distribute action items, and track follow-up activities through completion.

Cross-Functional Coordination
  • Serve as a liaison across design, digital product design, product development, engineering, product management, research, advanced engineering, technology, strategy, operations, and external partners.
  • Maintain consistent communication across stakeholders to ensure alignment on program objectives and deliverables.
  • Support resource prioritization and coordination across multiple teams and workstreams.
  • Track collaboration across functional groups and ensure alignment throughout the development process.
  • Identify, communicate, and track dependencies and risks to support timely delivery of program objectives.

Team Communications & Operations
  • Manage recurring staff meetings, including agenda development, facilitation, and follow-up actions.
  • Maintain and manage team project calendars.
  • Communicate critical program and team updates to stakeholders.

Required Qualifications
  • Experience managing cross-functional programs and coordinating multiple stakeholders.
  • Experience supporting program governance, development processes, and approval workflows.
  • Strong program planning, scheduling, tracking, and reporting capabilities.
  • Experience preparing materials and coordinating executive or leadership reviews.
  • Strong documentation, communication, and organizational skills.
  • Ability to manage program risks, dependencies, and action-item tracking.
  • Experience maintaining project documentation, trackers, calendars, and status reporting.
  • Ability to collaborate effectively across design, engineering, product, operations, and external partner organizations.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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