5+ years of experience delivering projects to external customers
High degree of personal accountability and responsibility
Experience in warehousing, distribution, logistics, or manufacturing
Knowledge of hardware, interface protocols, databases, and client/server applications is a plus
Responsibilities
Own P&L responsibility for assigned projects
Develop project requirements and scope in collaboration with customers and engineering teams
Serve as primary point of contact for customer communications during project execution
Communicate project strategy to internal teams and lead delivery efforts
Track and report project status and manage customer expectations
Travel to customer sites for planning and implementation, maintaining strong relationships
Continuously improve project management processes and practices
Benefits
Full-time position
Opportunity to work with Fortune 50 customers
Exposure to diverse projects across various sectors
Regular communication with a team of experts
Opportunities for add-on sales and customer relationship management
Full Job Description
Job Type
Full-time
Description
As a Project Manager at Lucas Systems, Inc., you will own the P&L responsibility for assigned projects and be responsible for successfully managing software implementation and integration projects from pre- through post-implementation. Working across the Lucas team of experts and directly for a diverse customer base, including Fortune 50 accounts, you will be the primary point of contact for the customer and responsible for reporting status.
Position Responsibilities
P&L responsibility, which includes change management/negotiations and invoice management.
Developing project requirements, including participation in planning and design sessions with customers and Lucas' engineering teams to determine the functional scope and deliverables of each project.
Serving as the primary point of contact for customer communications during project execution and system installation; managing customer expectations, project scope and risks.
Developing and communicating the project strategy and plan needed to achieve the project deliverables with the software team; proactively leading internal team members to deliver on customer requirements on time and within budget; identifying potential risks and taking actions to mitigate same; tracking all issues and action items to closure.
Tracking and reporting project status.
Traveling to customer sites as necessary in planning, execution, and implementation phases; maintaining exceptional implementation customer relationships through regular communications to monitor satisfaction and identify add-on sales opportunities; travel requirement is approximately 25%.
Continuing to improve project management processes and practices.
Requirements
The ideal candidate will possess the following:
Technical/Engineering Degree preferred
Ideally, 5+ years of experience successfully delivering projects to external customers (MBA candidates will be considered)
High degree of personal accountability and responsibility
Focus on quality and timeliness of project deliverables
Focus on customer results from the use of the solution
Strong preference for warehousing, distribution, logistics or manufacturing background
Knowledge of hardware devices, interface protocols, databases, and client/server applications a plus
Strong desire to work in an external customer focused project environment
Team player attitude, strong attention to detail, high levels of organization
Solid communication skills and exceptional rapport with co-workers and customers
Ability to manage simultaneous Agile projects and prioritize schedule of self and team
Great attitude and the ability to pass it along to others!
