JOB SUMMARY

Serves as both the technical project manager and the lead business analyst for complex, enterprise information technology initiatives. Independently plans, drives and monitors project execution from initiation through implementation and benefits realization, while personally performing the business analysis work — eliciting requirements from business stakeholders, mapping current-state (1as-is7) workflows, defining the desired future-state (2to-be7) process, and authoring the technical Business Requirements Documents (BRDs) from which IT and vendor teams build. This is a combined role: the incumbent is accountable for both project delivery and requirements quality, and is expected to translate fluently in both directions between business operations and technical implementation teams. The position is also responsible for identifying and fulfilling opportunities for process improvement, managing expectations, resolving issues and mitigating risks.

SALARY RANGE: $108,274.40-$136,344 annually

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service

• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve

• Organizational Excellence- Takes ownership for excellence through ones personal effectiveness and dedication to the continuous improvement of our operations

• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

• Knowledge of, and skilled in the application of, project management methodologies, techniques and tools.

• Knowledge of, and skilled in the application of, business analysis methodologies, techniques and tools.

• Knowledge of, and skilled in the application of, process improvement and re-engineering methodologies, techniques and tools.

• Knowledge of software development life cycle (SDLC) methods and techniques.

• Knowledge of technology and technological interdependencies.

• Knowledge of system integration concepts, including application programming interfaces (APIs), system interfaces, data exchange and data conversion, sufficient to elicit, document and validate technical requirements.

• Knowledge of business process modeling notation and techniques (e.g., BPMN, swimlane and workflow diagramming) and of the tools used to produce them.

• Knowledge of requirements management practices, including requirements traceability, versioning, baselining and formal stakeholder sign-off.

• Knowledge of Agile, Waterfall and hybrid delivery approaches, and of when each is appropriately applied.

• Knowledge of enterprise application implementations delivered by third-party vendors, including commercial off-the-shelf (COTS) and Software-as-a-Service (SaaS) solutions.

• Skilled in communicating technical information to non-technical users.

• Skilled in systematic problem solving.

• Skilled in developing, reviewing and editing documentation.

• Skilled in soliciting known and latent requirements from stakeholders.

• Skilled in authoring technical Business Requirements Documents (BRDs), functional and non-functional requirements specifications, use cases and user stories.

• Skilled in documenting current-state business workflows and designing future-state workflows, including the business rules that govern them.

• Skilled in querying and analyzing data (e.g., SQL, reporting tools) to validate business rules and support requirements analysis.

• Skilled in planning and leading user acceptance testing (UAT), including test scenario development, defect triage and readiness recommendations.

• Skill with listening, interpersonal, written and oral communication, applied across all levels of personnel, both internally and with external stakeholders.

• Ability to manage personal daily activities and complex projects for self and others ensuring accurate and timely delivery of all project related tasks; includes the ability to matrix-manage project resources.

• Ability to discern problems from symptoms; ability to apply root cause analysis techniques.

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a general understanding.

• Ability to establish effective working relationships and collaborate with others on projects.

• Ability to facilitate consensus and/or lead decision-making.

• Ability to perform both project management and business analysis responsibilities concurrently on the same initiative without diminishing the quality of either.

• Ability to conduct fit-gap analysis and to distinguish between configuration and customization when evaluating vendor-delivered solutions.

• Ability to apply critical thinking skills.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The incumbent is expected to perform both the project management and the business analysis duties described below; depending on the assigned initiative, the relative emphasis of these duties may vary.

• Analyzes, documents, and communicates explicit and latent business needs and requirements to the IT organization and vendors; translates conceptual user requirements into functional requirements.
• Assists in creating RFI/RFQ/RFP for software and professional services; provide input for vendor selection process.
• Authors technical Business Requirements Documents (BRDs), functional and non-functional requirements specifications, use cases and user stories; facilitates requirements review sessions, obtains formal stakeholder sign-off and maintains version control over approved requirements.
• Collaborates with IT resources to assess stakeholder needs, identifies solutions, defines project plans, manages, schedules, conducts testing and transition to post-implementation support.
• Communicates project approach, status, issues and