DescriptionWe are currently seeking an experienced Project Manager (PM) to manage replacement parts (aftermarket) orders within the Global Parts & Services organization. The Project Manager reports to the Regional Manager and may also coordinate and manage field managed contracts as required through the District Engineer. The PM is responsible for the management of customer orders across all products within the B&W aftermarket portfolio and works to complete customer orders accurately within schedule and financial commitments.
Execute projects ranging in contract structure and scope. Responsibilities include the coordination and completion of projects on time, within budget, and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding the status of the project. Single point of contact is opposite to ensure customer satisfaction through regular progress reporting and open lines of communication. Coordinate resources to ensure all aspects of the project are completed in accordance with the contractual requirements, including design, purchasing, fabrication, and quality assurance.
- Verify Sales Order is per customer PO and agrees with quote (i.e. lead time, quantities, price and progress payments if applicable).
- will work closely with customers as well as the Field Service district offices, B&W sales, as well as provide oversight to proposal development and order execution.
- Interface effectively with customers, sales, purchasing, various engineering disciplines, field service, and construction contractor in order to satisfy the customer's requirements and offer competitive proposals that are profitable contracts.
- Manage customer orders, ensure accuracy, and on-time delivery within projected costs.
- Work with the Field Service district offices to coordinate parts orders, field managed contracts and technical support as needed in support of our customer base.
- Ensuring all pertinent contract correspondence and documents including the creation of CI sheets per B&W guidelines and loaded contract documents into PLM.
- Manage the complete portfolio of B&W product orders including boiler and environmental
- Manages activities with other B&W departments in pursuit of quality service to customers. This may include but not limited to direct involvement with Sales, Sales Reps, Field Service, Customer Relations, Estimating, Purchasing, Graphics Engineering, Design Engineering, Legal, Manufacturing, Quality Assurance, and B&W Construction. Activities may include schedules, prices, and quality issues.
- Responsible for contractual and financial commitments related to customer orders in support of Global Parts' financial goals.
- Resolve customer technical and quality issues associated with orders. May initiate Authorization for Return of Material, corrective cost order approval/resolution, over/under shipments and negotiate settlements as required.
- Responsible for financial decisions based on company policies such as Global Parts pricing policy, returned material, credits, discounts, etc. May involve the Group Manager depending on the current customer relations or dollar amount of the issue.
- Work with the Proposal Group to develop complex quotes that are responsive, competitive, complete and consistent within Global Parts pricing policy guidelines.
- Develop estimates and Proposal for submittal (cartel to grave)
- Develops and manages Priority 1 & 2 quotes and orders directly for expedited customer response.
- Develops alternate technical and commercial strategies in support of sales, marketing and product development.
- Develops and/or gives Product/Proposal presentations to customers.
- Visits customers to gather information for proposal development and build customer relations.
- Visit B&W shops or vendor facilities per contract requirements or as needed to execute the contract.
- Participates in quarterly contract reviews to update management on project financial status
QualificationsRequired Knowledge/Skills, Education and Experience- 5 - 7 years with a degree in Engineering, Technology or Business Administration or 10 - 15years of related business experience.
- Knowledge of B&W Technical Standards.
- Experience with contract review and analysis.
- Knowledge of the scope of supply, engineering requirements, manufacturing processes, and sublet requirements of the B&W replacement parts portfolio.
- Project Management, Field Service Engineering, sales, or strategic planning experience.
- Successful problem solving, conflict management and customers relations skills.
- Excellent organizational and communication skills, technical reading, and writing skills.
- Approximate travel time 10%.
Preferred Knowledge/Skills, Education and Experience- Knowledge of PLM, Visibility, Data Warehouse, RPQO, and Global Parts processes.
- 6 - 10 years with a degree in Engineering, Technology or Business Administration or 16- 20 years of related business experience.
- Technical knowledge of boilers, pulverizers, combustion equipment, environmental equipment, sootblowers or electrostatic precipitators
